Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dana Du Bois

Clovis

Summary

Skilled team player with strong background in auto repair & tire sale environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dynamic and accomplished assistant manager with 11 years of experience managing and handling sophisticated needs of high-net-worth clients. Successfully increases wealth by assessing financial goals and risk tolerance, and designing plans with minimal risk. Deepens relationships and retention by providing comprehensive financial guidance while maintaining high standards. Hardworking and reliable Marketing & Training Manager focused on going above and beyond to support team and serve customers. Trained in Tire Sales and offering top-notch Sale abilities. Motivated to continue to learn and grow as management professional. Organized Associate bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in auto repair and tire sales and ability to quickly learn new processes.

Strategic operations professional prepared for this role with strong background in optimizing processes and driving organizational success. Proven ability to lead cross-functional teams, adapt to evolving business needs, and implement strategic initiatives that maximize efficiency and performance. Skilled in project management, data analysis, and process improvement, ensuring consistent achievement of operational goals. Known for fostering collaboration, reliability, and delivering measurable results.

Operations professional known for high standards and results-oriented mindset. Extensive experience in optimizing business processes and implementing strategic initiatives. Strong focus on team collaboration and adaptability to changing needs. Expert in workflow optimization and resource management.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Strategic Operations Leader

Bridgestone Americas
01.2023 - Current
  • Championed change management initiatives, guiding employees through transitions while maintaining productivity levels.
  • Delivered timely project completion by prioritizing tasks and proactively addressing potential delays.
  • Increased customer satisfaction with tailored solutions that addressed specific pain points and needs.
  • Established strong partnerships with vendors, negotiating favorable terms to improve bottom-line results.
  • Improved team performance with comprehensive training programs and regular progress monitoring.

Regional National Account Manager

Bridgestone Americas
01.2023 - Current
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.

Office Administrative Assistant

Goodguys Tires & Auto Repair
10.2021 - 12.2022
  • Resolved problems, provided open communication, and recommended discipline and terminations
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Delivered clerical support by handling range of routine and special requirements.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Interacted with customers by phone, email or in-person to provide information.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Verified salaried and hourly employee time cards to prepare accurate biweekly payroll.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

MARKETING & TRAINING MANAGER, REPAIR

Goodguys Tires & Auto Repair
05.2016 - 04.2021
  • Monitored processes and recommended methods for improvement
  • Addressed concerns quickly to avoid lasting issues
  • Followed established guidelines and procedures
  • Finished all tasks and job duties, adhering to deadlines to avoid delays
  • Maintained good working relationship with co-workers and management
  • Reviewed incoming orders for mistakes to maintain accurate inventory levels
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals
  • Participated in seminars and additional training to expand knowledge and skills
  • Kept work area organized and clutter-free.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Tracked key metrics and developed spreadsheets and data models.
  • Developed campaigns and specific marketing strategies for clients.
  • Managed company standards for all marketing collateral and oversaw consistent application.
  • Increased business growth outcomes by effectively collaborating with sales, service and financial departments.

CUSTOMER SERVICE REPRESENTATIVE

American Tire Distributors
05.2015 - 05.2016
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Recommended products to customers, thoroughly explaining details.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

ASSISTANT STORE MANAGER

Goodguys Tires
03.2004 - 05.2015
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Recommended products and services to members and educated customers about relevant offerings
  • Conducted follow-up calls at customer locations
  • Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.

Education

Liberal - Arts in Cultural Studies

Fresno City College
Fresno, CA
05.2025

Skills

  • Coaching and Mentoring
  • Team Management and Supervision
  • Performance Management
  • Staff Development and Training
  • Staff Scheduling
  • Team Leadership
  • Problem Anticipation and Resolution
  • Administrative Management
  • Goal Setting
  • Records Organization and Management
  • Originality and Creativity
  • Employee Motivation
  • Verbal and Written Communication
  • Operational excellence
  • Organizational development
  • Logistics management
  • Workforce planning
  • Customer service
  • Operational efficiency

Certification

  • Manager training
  • Training program conduction
  • Marketing and communications
  • Customer training
  • Training resources
  • Training and Development
  • Upsell training

Timeline

Strategic Operations Leader

Bridgestone Americas
01.2023 - Current

Regional National Account Manager

Bridgestone Americas
01.2023 - Current

Office Administrative Assistant

Goodguys Tires & Auto Repair
10.2021 - 12.2022

MARKETING & TRAINING MANAGER, REPAIR

Goodguys Tires & Auto Repair
05.2016 - 04.2021

CUSTOMER SERVICE REPRESENTATIVE

American Tire Distributors
05.2015 - 05.2016

ASSISTANT STORE MANAGER

Goodguys Tires
03.2004 - 05.2015

Liberal - Arts in Cultural Studies

Fresno City College

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Dana Du Bois