Dana Cote
Mississauga,ON
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
Work History
Server
Turtle Jack's Muskoka and Grill
Mississauga
09.2024 - Current
- Provided exceptional service to high volume of guests in timely manner
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Work cohesively and efficiently with fellow team members under all conditions
Bartender
Boston Pizza
Mississauga
09.2023 - 09.2024
- Managed accurate bar tabs and processed cash and credit card transactions.
- Performed opening and closing duties including restocking supplies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server/Bartender/Shift Supervisor
Oakville Pump and patio
Oakville, Ontario
06.2021 - 08.2023
- Built professional relationships with guests, and ensured attentive and memorable service.
- Performed prompt, courteous, smooth, and efficient service to guests.
- Worked cohesively and efficiently with fellow team members under all conditions.
- Knowledgeable and passionate about spirits, wines, and cocktails.
- A variety of managerial duties, including cash handling, responsibility for server cash outs and weekly tip out, daily sales reports and closing duties
Bartender
Clarkson Pump and Patio
Mississauga, Ontario
03.2017 - 03.2020
- Provided outstanding customer service.
- Maintained the cleanliness of the bar area.
- Consistently received positive guest feedback.
- Built professional relationships with guests, and ensured attentive and memorable service
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Harper's Landing/Taylor's Landing
Oakville, Ontario
11.2013 - 02.2017
- Provided quick, efficient, and quality service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Prepared and served drinks to meet high-quality standards.
- Respected and enforced all steps of service according to the procedures shown in training.
- Left Harper's for a managerial position at Taylor's.
Bartender
Boston Pizza
Vaughan, Ontario
12.2007 - 11.2013
- Made friendly conversation with guests to provide enjoyable bar experience
- Effectively multitasked within fast-paced environment.
- Provided excellent service.
- Variety of managerial duties, including inventory, cash handling, daily sales reports, and closing procedures.
- Trained new servers on guest expectations, food, beer knowledge, and the proper steps of service.
Education
Real Estate Development - Real Estate
OREA
Mississauga, Ontario03-2020
Diploma - Aesthetics
Aesthetics School of Canada
Vaughan, Ontario06-2011
High School Diploma -
Robert F Hall
Caledon East, ON06-2005
Skills
- Exceptional customer service
- Multitasking and organization
- Task prioritization
- Problem solving
- Wine, beer, spirits, and cocktail knowledge
- Strong work ethic
- Adaptability
- Communication
Timeline
Server
Turtle Jack's Muskoka and Grill
09.2024 - Current
Bartender
Boston Pizza
09.2023 - 09.2024
Server/Bartender/Shift Supervisor
Oakville Pump and patio
06.2021 - 08.2023
Bartender
Clarkson Pump and Patio
03.2017 - 03.2020
Bartender
Harper's Landing/Taylor's Landing
11.2013 - 02.2017
Bartender
Boston Pizza
12.2007 - 11.2013
Real Estate Development - Real Estate
OREA
Diploma - Aesthetics
Aesthetics School of Canada
High School Diploma -
Robert F Hall