Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Cooper

Toronto

Summary

Friendly and highly organized Receptionist with several years of experience, providing exceptional customer service. Expertise in managing multi-line phone systems, scheduling appointments, and greeting visitors while maintaining a professional and welcoming atmosphere. Skilled in administrative tasks such as handling correspondence, processing payments, and managing office supplies. Known for strong communication, problem-solving, and multitasking skills, with a focus on ensuring a smooth and efficient office operation.



Overview

11
11
years of professional experience

Work History

Receptionist

EP Canada
02.2014 - 07.2016
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Operated a multi-line phone, answering and directing a high volume of calls.
  • Scheduled courier pickups for payroll packages.
  • Supported office efficiency by performing clerical tasks such as data entry and photocopying.
  • Resolved customer problems and complaints.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Legal File Clerk

KAP Litigation
01.2006 - 01.2014
  • Provided excellent customer service to clients by responding efficiently to requests for information or assistance on filing procedures.
  • Handled daily phone and email communications with a large volume of clients.
  • Supported legal firms during common or high profile cases by filing documents at Family/Civil/Criminal/Bankruptcy and Estates Court.
  • Document editing and proofreading on behalf of clients to ensure successful filing.
  • Collaborated with legal team members to retrieve essential documents for trial preparation, resulting in more organized case presentations.
  • Assisted attorneys with case organization and administrative tasks.
  • Delivered documents to Judges Chambers.

P/T Receptionist

RE/MAX
03.2010 - 10.2012

Education

Diploma - Makeup

CMU College of Makeup Art And Design

Skills

  • Strong Organizational Abilities
  • Prioritization and Scheduling
  • Effective Communication Skills
  • Detail-Oriented Data Management
  • Client Relationship Management
  • Dispute Mediation Skills

Timeline

Receptionist

EP Canada
02.2014 - 07.2016

P/T Receptionist

RE/MAX
03.2010 - 10.2012

Legal File Clerk

KAP Litigation
01.2006 - 01.2014

Diploma - Makeup

CMU College of Makeup Art And Design
Dana Cooper