Dana Colangelo-Smith
Foothill Ranch
Summary
With over 14 years at Sea View Pediatrics and a history of excellence in customer service and problem-solving, I've honed my skills in patient registration and conflict resolution. Awarded The President's Recognition Award in 2023, I excel in creating efficient, patient-centered environments, showcasing my ability to lead and collaborate effectively within teams.
Overview
38
38
years of professional experience
Work History
Patient Services Representative
Sea View Pediatrics
Irvine, CA
02.2011 - Current
- Primarily responsible for greeting, assisting and directing patients and their families through the appointment check in process.
- Improved patient satisfaction by efficiently managing available rooms in order for them to be comfortable and ensure the Drs. maintain good patient flow.
- Assist with appointment scheduling, confirmations and ensure thorough and complete information is obtained to facilitate the appointment process.
- Interact with providers, other employees and management to be sure all paperwork, patient forms and all office protocol is followed so that the office runs smoothly.
- Possess exceptional communication and interpersonal skills that are a must for superior customer service. Dependable, knowledgeable and management is very comfortable with me being alone in an office.
- Other associates look to me for direction when a lead is not around. After 14 years with Sea View, I have become accustomed to handling difficult situations.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- In 2023 I received The President's Recognition Award for having made exemplary contributions to advancing CHOC's mission and vision.
The Clutter Bug
Self-employeed
Orange County, CA
08.2001 - 01.2014
- Created a successful small business refurbishing vintage antiques and collectibles, setting up booths at antique and craft fairs, on-line selling and space rental at retail outlets.
- Purchased merchandise to resell. Repaired, restored and sometimes painted items to prepare for sale. Priced and tagged merchandise and marketed to sell by various means.
- Communicated with customers regarding events that I would be selling at. Created extensive list of repeat customers..
- Handled all record keeping in order to ensure profitability.
- Consistently showcased attention to detail by meticulously inspecting all work before selling to the public.
Assistant Department Manager
Macys Department Store
Costa Mesa, CA South Coast Plaza
08.1991 - 09.1995
- Made a move to the ultimate retail store at the time, Bullocks/Macy's South Coast Plaza where I was an Assistant Department Manager of Women’s Handbags. Worked with large volume and very high end merchandise.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
Retail Department Manager
Robinson's May
Newport Beach, CA
03.1987 - 01.1991
- After running a successful retail Handbag Department, I was promoted to one of the most challenging areas to run, the Men’s Sportswear Department. At the time it was a $5,000,000 business.
- Responsibilities included inventory control, ensuring plenty of stock on hand in order to exceed previous sales numbers.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Managed 6-8 employees at any given time and scheduling them accordingly.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Education
Associate of Arts - Merchandise/Management
The Fashion Institute of Design And Merchandising
Los Angeles, CA06-1985
Skills
- Customer service
- Conflict resolution
- Problem-solving
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Multitasking and organization
- Electronic health records
- Team collaboration
Timeline
Patient Services Representative
Sea View Pediatrics
02.2011 - Current
The Clutter Bug
Self-employeed
08.2001 - 01.2014
Assistant Department Manager
Macys Department Store
08.1991 - 09.1995
Retail Department Manager
Robinson's May
03.1987 - 01.1991
Associate of Arts - Merchandise/Management
The Fashion Institute of Design And Merchandising