Summary
Overview
Work History
Education
Skills
Timeline
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Dana Colangelo-Smith

Foothill Ranch

Summary

With over 14 years at Sea View Pediatrics and a history of excellence in customer service and problem-solving, I've honed my skills in patient registration and conflict resolution. Awarded The President's Recognition Award in 2023, I excel in creating efficient, patient-centered environments, showcasing my ability to lead and collaborate effectively within teams.

Overview

38
38
years of professional experience

Work History

Patient Services Representative

Sea View Pediatrics
02.2011 - Current


  • Primarily responsible for greeting, assisting and directing patients and their families through the appointment check in process.
  • Improved patient satisfaction by efficiently managing available rooms in order for them to be comfortable and ensure the Drs. maintain good patient flow.
  • Assist with appointment scheduling, confirmations and ensure thorough and complete information is obtained to facilitate the appointment process.
  • Interact with providers, other employees and management to be sure all paperwork, patient forms and all office protocol is followed so that the office runs smoothly.
  • Possess exceptional communication and interpersonal skills that are a must for superior customer service. Dependable, knowledgeable and management is very comfortable with me being alone in an office.
  • Other associates look to me for direction when a lead is not around. After 14 years with Sea View, I have become accustomed to handling difficult situations.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • In 2023 I received The President's Recognition Award for having made exemplary contributions to advancing CHOC's mission and vision.



The Clutter Bug

Self-employeed
08.2001 - 01.2014


  • Created a successful small business refurbishing vintage antiques and collectibles, setting up booths at antique and craft fairs, on-line selling and space rental at retail outlets.
  • Purchased merchandise to resell. Repaired, restored and sometimes painted items to prepare for sale. Priced and tagged merchandise and marketed to sell by various means.
  • Communicated with customers regarding events that I would be selling at. Created extensive list of repeat customers..
  • Handled all record keeping in order to ensure profitability.
  • Consistently showcased attention to detail by meticulously inspecting all work before selling to the public.

Assistant Department Manager

Macys Department Store
08.1991 - 09.1995
  • Made a move to the ultimate retail store at the time, Bullocks/Macy's South Coast Plaza where I was an Assistant Department Manager of Women’s Handbags. Worked with large volume and very high end merchandise.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Developed strong rapport with customers, driving repeat business through personalized service experiences.

Retail Department Manager

Robinson's May
03.1987 - 01.1991
  • After running a successful retail Handbag Department, I was promoted to one of the most challenging areas to run, the Men’s Sportswear Department. At the time it was a $5,000,000 business.
  • Responsibilities included inventory control, ensuring plenty of stock on hand in order to exceed previous sales numbers.
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Managed 6-8 employees at any given time and scheduling them accordingly.


  • Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.

Education

Associate of Arts - Merchandise/Management

The Fashion Institute of Design And Merchandising
Los Angeles, CA
06-1985

Skills

  • Customer service
  • Conflict resolution
  • Problem-solving
  • Patient registration
  • Appointment scheduling
  • Patient confidentiality
  • Multitasking and organization
  • Electronic health records
  • Team collaboration

Timeline

Patient Services Representative

Sea View Pediatrics
02.2011 - Current

The Clutter Bug

Self-employeed
08.2001 - 01.2014

Assistant Department Manager

Macys Department Store
08.1991 - 09.1995

Retail Department Manager

Robinson's May
03.1987 - 01.1991

Associate of Arts - Merchandise/Management

The Fashion Institute of Design And Merchandising

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Dana Colangelo-Smith