Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Dana Chobotaru

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

13
13
years of professional experience

Work History

Receptionist

Stouffville
Stoufville, ON
07.2022 - 10.2022
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Administrative Manager

Minute Taxi
Vaughan, ON
03.2011 - 03.2018
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Assigned tasks and directed team of office clerks.
  • Maintained CRM database with customer updates and report generation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Administrative Manager/Receptionist

Adesa
Brampton
04.2010 - 02.2011
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained CRM database with customer updates and report generation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Administration Manager/Receptionist

Regency Hotel
Richmond Hill
01.2005 - 04.2010
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Assigned tasks and directed team of office clerks.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Education

Medical Clerk - Medical Clerk Certification

Seneca College of Applied Arts And Technology
North York, ON
01.2003

Skills

  • Data Entry and Database Software
  • Delivery Coordination
  • Computer Proficiency
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Data Research and Analysis
  • Greeting and Seating Clients
  • Travel Planning
  • Telephone Answering
  • Call Screening
  • Multi-Line Telephone Skills
  • Call Transfers

Timeline

Receptionist

Stouffville
07.2022 - 10.2022

Administrative Manager

Minute Taxi
03.2011 - 03.2018

Administrative Manager/Receptionist

Adesa
04.2010 - 02.2011

Administration Manager/Receptionist

Regency Hotel
01.2005 - 04.2010

Medical Clerk - Medical Clerk Certification

Seneca College of Applied Arts And Technology

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Dana Chobotaru