Dana Balogh
Riverside
Summary
Dynamic Customer Experience Coordinator at Marshalls with a proven track record in solutions management and conflict mediation. Enhanced team productivity and customer satisfaction through effective training and operational best practices. Skilled in money handling and adept at fostering strong customer relations, driving repeat business and ensuring compliance with policies.
Overview
4
4
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
03.2023 - Current
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Assigned breaks and lunches to employees .
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Troubleshot register and digital tool issues.
- Assigned jobs and tasks to employees based on the needs of the business.
Cashier
Baba's Hot Chicken
06.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about restaurant policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts - Studio Arts
California State University, Fullerton
Fullerton, CA05-2026
Skills
- Solutions management
- Training and coaching
- Returns assistance
- Promotions experience
- Opening and closing procedures
- Policies and procedures adherence
- Money handling
- Customer relations
- Conflict mediation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Experience Coordinator
Marshalls
03.2023 - Current
Cashier
Baba's Hot Chicken
06.2021 - 07.2022
Bachelor of Arts - Studio Arts
California State University, Fullerton
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