Dana Al-Shamali
Aurora,Canada
Overview
4
4
years of professional experience
Work History
Supervisor
Shoppers Drug Mart
Aurora, ON
01.2021 - 10.2023
- Exceptional customer service and conflict resolution
- Assisting customers with inquiries and complaints
- Training and onboarding new employees
- Managing store opening and closing procedures
- Delegating tasks and ensuring productivity
Crew Member
Booster Juice
Aurora, Ontario
06.2023 - 09.2024
- Handling multiple orders quickly in a fast-paced environment
- Processing transactions, handling cash, and balancing tills
- Handling customer complaints, resolving issues quickly, and adjusting to changing demands.
- Ensuring compliance with company policies and procedures
- Gained the responsibility of being a key holder of store
- Working Independently in a fast pace environment
Student Teacher
Wellington Public School
Aurora, Ontario
09.2023 - 12.2024
- Engaging effectively with diverse individuals, whether students, customers, or colleagues.
- Balancing multiple tasks efficiently while maintaining accuracy and attention to detail.
- Adjusting to changing situations, handling challenges, and making quick decisions.
- Providing personalized, one-on-one support tailored to each individual's needs
Volunteer
Play Forever
Aurora, Ontario
01.2021 - 12.2023
- Organized team practices and monitored player progress during games
- Guiding and motivating groups, ensuring smooth teamwork and cooperation
- Creating a welcoming, supportive atmosphere while addressing concerns and providing assistance
- Overseeing multiple participants and tasks while maintaining attention to detail
Education
Bachelor of Management And Organizational Studies -
Western University
London04-2028
High School -
Aurora High School
Aurora, ON06-2024
Extracurricular Activities
Accounting Association Club
Women In Business Leadership Club
Marketing Media Club President
Project Better You Club President
Certifications
First aid Certified
CPR Certified
Babysitting Cource Completiton
Languages
English
Arabic
References Available Upon Request
Timeline
Student Teacher
Wellington Public School
09.2023 - 12.2024
Crew Member
Booster Juice
06.2023 - 09.2024
Supervisor
Shoppers Drug Mart
01.2021 - 10.2023
Volunteer
Play Forever
01.2021 - 12.2023
Bachelor of Management And Organizational Studies -
Western University
High School -
Aurora High School