Dan Zwmaeea
Mississauga,ON
Summary
Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
A-ok Auto & Tire Center
08.2023 - 01.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Call Center Representative
Capital Bank
09.2022 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Application Specialistt
Talabat
06.2020 - 09.2022
- Collaborated with cross-functional teams to design, develop, and launch new products and features.
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions.
- Collaborated with marketing teams to promote product offerings at industry events, increasing brand visibility and generating leads.
Optical Lab Technician
Sameer Alqasrany Optical
08.2013 - 09.2019
- Optimized workflow efficiency by organizing tools and materials for easy accessibility during the lens fabrication process.
- Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
Team Leader
World Vision International
10.2017 - 10.2018
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Bachelor of Technical Management - Information And Communication Technology
Baghdad University
Baghdad Iraq07.2013
Skills
- Customer Service
- Customer Retention
- Documentation and Reporting
- Data Entry
- Computer Skills
- Price Quoting
- Order Fulfillment
- Sales Expertise
- Workflow Management
- Vehicle Assessment
Accomplishments
Three times monthly best performance awards
Languages
English
Professional Working
Arabic
Full Professional
Certification
- Certificate of participation in project management training (world vision)
- Certificate of participation in the celebrating families workshop (world vision)
- Certificate of participation in psychosocial support training (world vision)
- Certificate of participation in classic trauma healing institute (salt foundation)
- Certificate of achievement in mobile maintenance professional (CIS group college)
Timeline
Service Advisor
A-ok Auto & Tire Center
08.2023 - 01.2024
Call Center Representative
Capital Bank
09.2022 - 06.2023
Application Specialistt
Talabat
06.2020 - 09.2022
Team Leader
World Vision International
10.2017 - 10.2018
Optical Lab Technician
Sameer Alqasrany Optical
08.2013 - 09.2019
Bachelor of Technical Management - Information And Communication Technology
Baghdad University
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