Dan Zaiats

• Promoted café events and specials via catering services , and direct client communication
• Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
• Ensured compliance with local health codes and safety regulations in all front of house areas.
• Ensuring high levels of customer satisfaction and service quality.

•Maintained client loyalty by delivering memorable and tailored guest experiences.
•Promoted additional services and menu items to meet guest needs and drive revenue.
•Managed POS systems, cash flow, and daily reporting.

• Provided expert advice on destinations.
• Assisted with booking flights, hotels, and travel services.
• Maintained strong knowledge of trends, promotions, and packages.
• Built strong client relationships, resulting in repeat bookings.
• Resolved booking issues and responded promptly to inquiries.
• Collaborated with suppliers to secure best rates and services.

• Grew from Runner to FOH manager through internal promotion.
• Training staff and supervising team members during shifts.
• Handled client inquiries, complaints, and special requests in a professional and efficient.
• Oversaw inventory, vendor relations, and supply chain coordination.