Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Dan Sonsie

Kelowna,BC

Summary

Motivated professional with strong interpersonal skills, excellent time management, and problem-solving abilities seeking a challenging full-time position. Detail-oriented team player with a proven track record of organizational skills. Experienced in handling multiple projects simultaneously with high accuracy. Known for being organized and dependable, excelling at managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to ensure team success.

Overview

13
13
years of professional experience

Work History

Team Lead - ACT

Interior Health
08.2024 - Current

Administrator/General Manger

Village at Smith Creek, Baptist Housing
08.2023 - 07.2024
  • Lead a Campus of care consisting of 140 Long Term care beds, 59 Assisted Living beds, and 11 Independent living
  • Key responsibilities are ensuring compliance with licensing standards and accreditation standards
  • Responsible for the overall safety of the community
  • Working with senior leadership to build strategies for the Implementation and leading of quality improvements both in care and operationally
  • Providing leadership support to all departments
  • Managing our fiscal budgets
  • Lead and deal with internal and external complaints
  • Work with external stakeholders regularly through committees and working groups
  • Work with HR to provide performance management, annual evaluations, and disciplinary measures including terminations
  • Culture change, and emergency management have been the for front of my work with this Campus of Care
  • Experience with evacuation and repatriation during this last season of wildfires.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Entered and maintained departmental records in company database.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.

Director of Care and Operations

Marineview Housing Society
01.2021 - 08.2023
  • Oversee the overall operations of 3 licensed Mental Health Group homes; Boulevard House, Parkview House, and Cloverley House
  • 24/7 Mental Health homes that focus on Psychosocial Rehabilitation, Mental Health management and supportive living
  • My works focus was amalgamating all three homes to operate cohesively and implement new quality initiatives with a focus on Organizational Rejuvenation
  • I largely focus on closing the gaps between aging in mental health group homes and access into long term care for residents that required increased personal care due to aging as well as developing independent living options for residents successful in community reintegration through hard work in collaboration with Vancouver Coastal Health's psychiatric departments
  • My role focused on building a collaborative and cohesive staff, including heading performance management and disciplinary
  • Complete review and update of our organizational policies and procedures, ensuring best practice standards
  • Updated our Emergency Procedures and ensured standards were met in all homes
  • Implemented and lead the transitioned into the digital age and implemented electronic charting and files; implemented SharePoint across the organization and streamlined working processes
  • Budget management, extraordinary funding, and fundraising
  • I participate in VCH quality audits and Licensing for all the homes
  • Oversaw all maintenance and building repairs.
  • Completed assessments and re-assessments of patients to determine current and ongoing needs.
  • Coordinated with community medical and health providers to determine patient treatment, discharge and plan of care.
  • Optimized efficiency by delegating patient care appropriately and effectively 180 team members.
  • Developed care plans for patients to meet short- and long-term care goals and needs
  • Assisted in daily rounds to observe residents and confirm met health needs.
  • Initiated recruitment and retention strategies for new hires to reduce staff turnover.
  • Oversaw maintenance of medical records by verifying accuracy, completeness and compliance with licensing regulations.
  • Supervised 45 team member including managers of care and assigned daily tasks to provide quality health care services to patients.
  • Instructed/trained team member in proper medication administration, wound assessment and documentation techniques.
  • Conducted assessments to identify problems and gaps in care, health and disease management. Particularly, residents in MH care homes that required higher level of care based on aging and care related services
  • Directed staff development by planning and conducting in-service classes, leadership training and orientation programs.
  • Coordinated care with external agencies to best support resident needs.
  • Set and updated staff schedules, delegated assignments and monitored performance.
  • Audited charts and medication to check compliance.
  • Conducted admissions assessments to determine patient conditions and risk levels.
  • Updated systems to meet residents' needs safely and effectively.
  • Supervised and coached team members on proper procedures and care standards.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Defined, implemented, and revised operational policies and guidelines.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored and coordinated workflows to optimize resources.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Coached nursing employees and supported positive behavior and interactions with patients and colleagues.
  • Planned and managed adherence to project budget and contracts and assisted in identification and development of scope change documents.
  • Oversaw clinical studies focused on quality assessment, financial health and customer relations.
  • Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Implemented new policies and educated staff on changes.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Facilitate hiring of qualified Mental Health workers, and Care manager/ Nurse personnel by interview applicants and making recommendations for employment.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Represented organization at all community events, answering questions, providing details and giving informative presentations.
  • Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.

Director of Care

Alberni Clayoquot Continuing Care Society
08.2018 - 12.2020
  • As a Director of Care, ensuring quality of care is at the forefront of my role
  • I managed two long term care homes, with 121 funded LTC beds; Fir Park Village and Echo Village
  • A large part of my role is communicating to leadership and staff new directives and quality improvements, implementing strategic initiatives, budget management, and the building of a cohesive team by outlining a common goal of quality care
  • I relied on other department directors and key staff to ensure smooth operations throughout the homes
  • Culture change was a large focus as the team has been deemed as non-collaborative and toxic, so by using performance management and coaching, as well as terminations to clean up the team
  • Participation in various committees; both internal and external, worked closely with unions, facilitated community and nursing specific meetings, Chaired OHS, workload, and labor relations committee and working groups
  • Started and Lead the Resident and Family Council
  • Responsible for Medication Safety Advisory Counsil with Medical Director and pharmacy
  • Implemented and sustained COVID precautions and safety procedures to family and residents.
  • Coordinated with community medical and health providers to determine patient treatment, discharge and plan of care.
  • Oversaw maintenance of medical records by verifying accuracy, completeness and compliance with licensing regulations.
  • Assisted in daily rounds to observe residents and confirm met health needs.
  • Developed care plans for patients to meet short- and long-term care goals and needs
  • Initiated recruitment and retention strategies for new hires to reduce staff turnover.
  • Optimized efficiency by delegating patient care appropriately and effectively to team members.
  • Instructed staff in proper medication administration, wound assessment and documentation techniques.
  • Conducted assessments to identify problems and gaps in care, health and disease management.
  • Audited charts and medication to check compliance.
  • Updated systems to meet residents' needs safely and effectively.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Care Manager - Home and Community Care

Alberta Health Services
12.2016 - 01.2018
  • Managed the home care department serving the community of Rocky Mountain House
  • Position includes staffing for RNs, LPNs, HCAs, managing a large budget, reports, inventory, specialized care management, chronic skin healing program, meeting accreditation standards for CCHSS, meeting with families and patients, community relations, long term care placements
  • Maintained Accreditation and licensing standards, hiring and termination of staff, as well as other administrative tasks
  • I was a wared a Presidential Award from AHS as a Wellness Champion, and a Spriit Award for best new home care program, to which I created a in house wound care program to assist it wound compliance
  • In December I was awarded the chance to manage the Home Care Dept in Red Deer; the largest single home care dept in Provence
  • I did this for 1 month, before I needed to attend a family crisis in BC which caused me to resign my position and look for work in BC.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Assessed clients and developed plans to meet needs.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Communicated with patients, ensuring that medical information was kept private.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Counsellor, MSW, RSW

Auburn Sky Clinical Counselling and Support Services
01.2016 - 12.2016
  • My Private Counselling Practice
  • Gov't of Canada Verified Mental Health provider for Saskatchewan, NIHB mental health provider for Saskatchewan
  • Previously SASW registered
  • I operated my private practice part time after hours of my regular day job at the hospital for one year
  • I had several contacts with Non-insured Health Benefits (NIHB) for mental health contracts, mostly to attend Reserves in Northern Saskatchewan during community crises such as school shootings, community homicides and suicides, emergency disasters such as wildfires and floods
  • Worked in areas of addiction and alcoholism, solicitation, grief and loss, various mental health disorders such as anxiety and depression, OCD, PTSD, and well as various self-destructive personality disorders
  • I closed this practice when relocating to Alberta.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Arranged and facilitated therapy sessions for individuals, couples, and families.
  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Developed and expanded referral system of service providers to assist clients in attaining services.
  • Conducted evaluations to help patients develop measurable treatment goals.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Provided education on mental health topics and resources to clients.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Listened to clients' concerns and provided encouragement and support.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Supervised meetings with family members to help create support system for clients.

Patient Care Coordinator - Senior Assessor

Prince Albert Parkland Health Region
06.2014 - 12.2016
  • Assisting acute and palliative patients with needed assessments and resources to assist with discharge barriers ranging from mental health, addictions, housing, connection to various community resources, however a large part of my position was assisting in palliative care and continuing care assessments and placements from setting up Home Care services to LTC placements
  • I also have experience with rotations in various other departments including Emergency, Surgical, OBS and PEDS
  • Main Functions include RAI HC and LTC Assessor, PPS palliative assessments, placement coordination, repatriation, and Acute Care Access Program Assessor (determined if requiring admission)
  • I was responsible for orientating and teaching the RAI course to new Patient care coordinators
  • Provide oversight to their discharges and assist in group facilitation in the multi discipline discharge meetings
  • I took on several students that ended up becoming part of the team.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Performed as subject matter expert for case management processes.
  • Supported patients with necessary care during end-of-life phases by coordinating hospice care.
  • Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
  • Worked with patients to schedule tests and procedures.
  • Coordinated transportation to get patients to and from medical appointments.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved customer complaints using established follow-up procedures.
  • Facilitated communication between patients and various departments and staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Delivered support to medical staff in completion of patient paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Mobile Crisis Worker, Registered Social Worker, Child Protection Officer

Prince Albert Mobile Crisis Unit Cooperative
03.2012 - 12.2014
  • Registered Social Worker with a primary focus on after-hours and emergency child protection, community mental health and addiction issues, crisis counseling, lead with a solution focused approach
  • Treatment referral base for alcoholism and prescription drug dependency
  • The Ministry of Social Services, the Victoria Hospital, City Police, and the City of Prince Albert were our funders for this Cooperative
  • Frequent apprehensions and placements on behalf of social services
  • Suicide, prevention and support for families, financial crisis, housing crisis, transportation crisis, community Emergency disaster support.
  • Performed verbal de-escalation to resolve crises.
  • Triaged and responded to telephone mental health crisis intervention.
  • Supported clients in developing coping skills.
  • Documented all client interactions and interventions.
  • Conducted follow-ups with clients to determine need for extended assistance.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Documented risk to each client and context of concerns.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Counseled and helped to stabilize consumers and caregivers in crisis situations.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.
  • Educated clients and families about dangers of substance abuse and addiction.
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Advocated for clients to assure respected rights and wishes.
  • Updated client documentation for accurate, compliant and current records.
  • Supported clients and families with empathy and compassion during difficult times.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Developed and implemented individualized treatment plans for clients.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Facilitated peer support groups to help clients connect with others.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Developed and implemented programs to support children's mental health and well-being.
  • Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment, and reporting and documentation.
  • Liaised with stakeholders, legal providers, child protection officials, law enforcement and federal partners in bilingual advocacy.
  • Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Verified daily care of children, followed licensing guidelines and implemented institutional standards.
  • Provided emotional support and guidance to children during difficult times.

Geriatric Social Worker

Parkland Health Region
08.2013 - 07.2014
  • Geriatric social worker specialized in dementia and high behavioral needs
  • 144 resident unit
  • Large focus on working directly with residents, setting up finances, Public Guardian referrals, locating funding for specialized equipment, facilitate a support group
  • Lead the Resident and Family Counsil.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Advocated for clients to assure respected rights and wishes.
  • Supported clients and families with empathy and compassion during difficult times.
  • Updated client documentation for accurate, compliant and current records.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Assessed risk factors of patients and made referrals for further services.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Completed psychosocial evaluations and needs assessments.
  • Developed partnerships with community organizations to expand services and referrals.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Collaborated with healthcare providers to drive continuity of care.
  • Participated in clinical supervision to maintain professional development.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Facilitated family meetings to discuss patient care plans.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Developed individual treatment plans and provided counseling to patients.

Education

Master of Social Work - Health Leadership

University of Waterloo
01.2015

Bachelor of Social Work - Child Welfare

University of British Columbia
01.2012

Associate of Arts - Distinction On Psychology And Sociology

Okanagan College Kelowna Campus
01.2010

Skills

  • Production Monitoring
  • Trend tracking
  • Regulatory Compliance
  • Performance monitoring
  • Schedule Management
  • Quality Control
  • Human Resources Management
  • Key Performance Indicators
  • Diversity and Inclusion
  • Resource Allocation
  • Equipment Maintenance
  • Employee Evaluation
  • Operations Management
  • Complaint resolution
  • Workplace Safety
  • Performance Improvement
  • Product Management
  • Financial Acumen
  • Coaching and Mentoring
  • Stakeholder Management
  • Invoice Verification
  • Talent Acquisition
  • Marketing knowledge

Languages

English
Native or Bilingual
Spanish
Elementary
French
Elementary

Affiliations

  • Board of Directors for the Okanagan Halfway House Society

Timeline

Team Lead - ACT

Interior Health
08.2024 - Current

Administrator/General Manger

Village at Smith Creek, Baptist Housing
08.2023 - 07.2024

Director of Care and Operations

Marineview Housing Society
01.2021 - 08.2023

Director of Care

Alberni Clayoquot Continuing Care Society
08.2018 - 12.2020

Care Manager - Home and Community Care

Alberta Health Services
12.2016 - 01.2018

Counsellor, MSW, RSW

Auburn Sky Clinical Counselling and Support Services
01.2016 - 12.2016

Patient Care Coordinator - Senior Assessor

Prince Albert Parkland Health Region
06.2014 - 12.2016

Geriatric Social Worker

Parkland Health Region
08.2013 - 07.2014

Mobile Crisis Worker, Registered Social Worker, Child Protection Officer

Prince Albert Mobile Crisis Unit Cooperative
03.2012 - 12.2014

Bachelor of Social Work - Child Welfare

University of British Columbia

Master of Social Work - Health Leadership

University of Waterloo

Associate of Arts - Distinction On Psychology And Sociology

Okanagan College Kelowna Campus

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Dan Sonsie