Dan Scrivens
Vancouver,BC
Summary
Dynamic and results-driven professional with a proven track record in customer relations and sales, honed at Origym Centre of Excellence and Landscape Gardening for Formby Garden Maintenance. Skilled in fostering positive customer experiences and increasing customer satisfaction through advice and product knowledge. Demonstrates a strong work ethic and quick thinking, adept at maintaining professional appearance and calm under pressure.
Overview
6
6
years of professional experience
Work History
General Staff Member
Nanook Lodge
08.2024 - 10.2024
- Greeting clients and groups of guests up to 14 at a time and assisted with variety of questions to foster exceptional customer service.
- Constant overview to make sure everywhere was presentable and to guest satisfaction.
- Established positive relationships with customers and other staff members.
Origym - PT Sales Advisor
Origym Centre of Excellence
01.2023 - 04.2024
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
Landscape Gardening
Formby Garden Maintenance
11.2021 - 01.2023
- Maintained gardens weekly, taking pride in the work we do.
- Listened to customers needs, built relationships, maintained a client base and helped in every way possible.
Coronavirus Helpline
NHS Test and Trace
05.2020 - 11.2021
- Developed strong communication skills.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
Hostel Receptionist
Tequila Sunrise Hostel
08.2019 - 11.2019
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
- Developed and maintained positive relationships with guests for satisfaction.
- Showed guests to their rooms and helped with any outstanding questions or quiries.
Front of House Staff Member
St Moritz Bar & Restaurant
02.2019 - 06.2019
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance and payment of outstanding bills.
- Closing each night performing deep cleans and locking up.
Laboring - Melbourne Army Barracks
Concentrix
07.2018 - 02.2019
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges.
- Proven ability to develop and implement creative solutions to complex problems.
- Working with highly dangerous materials and chemicals working at great heights on scaffold.
Education
Post Graduate Degree - Sports Science And Coaching
University of Gloucestershire
Gloucester 05.2017
Skills
- Customer Relations
- Sales and Marketing
- Professional Appearance
- Customer Service
- Front of House work
- Strong Work Ethic
- Calm Under Pressure
- Quick Thinking
- Landscape Gardening / Laboring
Languages
English
Native or Bilingual
Timeline
General Staff Member
Nanook Lodge
08.2024 - 10.2024
Origym - PT Sales Advisor
Origym Centre of Excellence
01.2023 - 04.2024
Landscape Gardening
Formby Garden Maintenance
11.2021 - 01.2023
Coronavirus Helpline
NHS Test and Trace
05.2020 - 11.2021
Hostel Receptionist
Tequila Sunrise Hostel
08.2019 - 11.2019
Front of House Staff Member
St Moritz Bar & Restaurant
02.2019 - 06.2019
Laboring - Melbourne Army Barracks
Concentrix
07.2018 - 02.2019
Post Graduate Degree - Sports Science And Coaching
University of Gloucestershire
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