Hi, I’m
Dan Sanchez Gonzalez MSW, RSW
Manager, Clinical Operations
Kelowna,BC
Work History
Interior Health
Manager, Clinical Operations - KGH 4E
05.2026 - Current
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Interior Health
Team Leader - MHSU - TSR
08.2025 - 05.2026
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Interior Health
Team Leader - MHSU -ACT
07.2024 - 03.2025
Job overview
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Village at Smith Creek
Administrator/General Manager
08.2023 - 07.2024
Job overview
- Maintained personnel records and updated internal databases to support document management.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Marineview Housing
Director of Clinical Operations
01.2021 - 08.2023
Job overview
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
- Developed systems and procedures for effective project management and clinical operations.
- Planned and managed adherence to project budget and contracts and assisted in identification and development of scope change documents.
- Coached nursing employees and supported positive behavior and interactions with patients and colleagues.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed, implemented, revised, and evaluated policies and procedures.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Implemented new policies and educated staff on changes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Facilitate hiring of qualified [Department Name] personnel by interview applicants and making recommendations for employment.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Communicated with patients, ensuring that medical information was kept private.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed policies and procedures for effective pharmacy management.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
ACCCS - LTC
Director of Care
08.2018 - 12.2020
Job overview
- Completed assessments and re-assessments of patients to determine current and ongoing needs.
- Assisted in daily rounds to observe residents and confirm met health needs.
- Developed care plans for patients to meet short- and long-term care goals and needs
- Supervised [Number]-member nursing team and assigned daily tasks to provide quality health care services to patients.
- Instructed [Number]-member staff in proper medication administration, wound assessment and documentation techniques.
- Oversaw maintenance of medical records by verifying accuracy, completeness and compliance with licensing regulations.
- Directed staff development by planning and conducting in-service classes, leadership training and orientation programs.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Coordinated care with external agencies to best support resident needs.
- Supervised and coached team members on proper procedures and care standards.
- Updated systems to meet residents' needs safely and effectively.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Audited charts and medication to check compliance.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective pharmacy management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Alberta Health Services
Manager, Clinical Operations - Home Care
08.2016 - 07.2018
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Prince Albert Parkland Health Authority
Patient Care Coordinator - Acute/Palliative Care
06.2014 - 08.2016
Job overview
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Taught patients and families to use at-home medical equipment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
- Delivered support to medical staff in completion of patient paperwork.
Prince Albert Mobile Crisis Unit
Social Worker/Crisis Specialist
04.2012 - 06.2015
Job overview
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients to assure respected rights and wishes.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Educated clients and families on mental health, wellness and recovery topics.
- Conducted home visits to assess clients' home environment and provide support.
- Administered assessments to identify clients' needs and establish treatment plans.
- Developed and maintained strong relationships with community resources for successful referrals.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Participated in professional development and training opportunities to enhance clinical skills.
- Utilized evidence-based practices to provide effective interventions for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Implemented community outreach programs to promote mental health awareness.
- Followed all company policies and procedures to deliver quality work.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Access to Employment
Job Developer
07.2010 - 01.2012
Job overview
- Coordinated community resources and secured referrals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted clients in exploring career options and vocational goals.
- Assisted individuals with addressing disabilities and developing career plans.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Prince Albert Parkland Health Authority
Social Worker
06.2013 - 04.2014
Job overview
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Supported clients and families with empathy and compassion during difficult times.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Advocated for clients to assure respected rights and wishes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Updated client documentation for accurate, compliant and current records.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- De-escalated stressful situations through individual and family crisis interventions.
- Developed and implemented individualized treatment plans for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Monitored clients' progress to adjust treatment plans accordingly.
- Documented client progress and activities in accordance with agency policies and procedures.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Collaborated with other professionals to plan and coordinate care for clients.
- Utilized evidence-based practices to provide effective interventions for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Participated in professional development and training opportunities to enhance clinical skills.
Overview
16
years of professional experience
6
years of post-secondary education
Education
Thompson Rivers University Okanagan
MBA from Business
01.2026 - Current
University of Waterloo Waterloo
MSW from Social Work
2013.06 - 2015.06 (2 education.years_Label)
University of British Columbia Kelowna
BSW from Social Work
2010.06 - 2012.06 (2 education.years_Label)
Okanagan College Kelowna
Associate Degree from Psychology
2009.01 - 2010.06 (1 education.year_Label & 5 education.months_Label)
Skills
- Coaching and mentoring
- Workforce management
- Project management
- Financial records oversight
- Networking strategies
- Partnership development
- Verbal and written communication
- Expense tracking
- Business development
- Performance evaluations
- Stakeholder management
- Decision-making
- Innovation management
- Staff management
- Customer service
- Policy implementation
- Clear communication
- Operations management
- Business administration
- Shift scheduling
- Work prioritization
- Expectation setting
- Team leadership
- Key performance indicators
- Performance management
- Budget control
- Data analysis
- Documentation and reporting
- Risk management
- Safety procedures
- Disciplinary techniques
- Strategic planning
- Coaching and mentoring
- Employee onboarding
- Negotiation
- Project planning
- Revenue management
- Schedule preparation
- Staff training and development
- Goal setting
- Trend analysis
- Customer relationship management (CRM)
- Inventory management
- Task delegation
- Cross-functional teamwork
- Change management
- Time management
- Regulatory compliance
- Staff development
- Emergency response
- Complex Problem-solving
- Contract management
- Resource allocation
- Conflict resolution
- Relationship building
- Cross-functional team management
Volunteer
Board of Directors - Okanagan Halfway House Society - 2014 to Current
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.