Dan Ross
Murrieta
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at VCA Hospitals. Proven track record in enhancing operational efficiency and team performance through effective staff development and problem-solving. Adept at managing high-pressure situations while ensuring guest satisfaction and compliance with service standards.
Overview
9
9
years of professional experience
Work History
Server
Lorimar Winery
02.2024 - 12.2024
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently during peak hours, maintaining high satisfaction levels.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
Hospital Manager
VCA Hospitals
06.2020 - 11.2024
- Oversaw daily operations ensuring efficient workflow and high-quality patient care.
- Implemented process improvements resulting in enhanced operational efficiency and service delivery.
- Managed budgeting and financial reporting to align with organizational goals and ensure fiscal responsibility.
- Developed training programs for staff, enhancing team performance and service standards.
- Led staff meetings to address concerns, promote teamwork, and drive organizational culture changes.
- Ensured compliance with healthcare regulations, maintaining high standards of safety and quality assurance.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
Front Office Manager
VCA Hospitals
10.2018 - 06.2020
- Supervised front office operations, ensuring seamless guest experiences and adherence to service standards.
- Coordinated staff schedules, optimizing resource allocation to enhance operational efficiency.
- Managed guest reservations using property management systems, improving booking accuracy and customer satisfaction.
- Trained and mentored front office team, fostering professional development and enhancing service delivery.
- Resolved guest complaints effectively, maintaining high levels of satisfaction and loyalty.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Veterinary Assistant
VCA Hospitals
05.2017 - 09.2018
- Assisted veterinarians in examinations and treatments, ensuring high-quality patient care.
- Monitored vital signs and behaviors of animals to identify changes in health status.
- Administered medications and vaccinations as directed by veterinary staff, maintaining accurate records.
- Educated pet owners on proper care, nutrition, and preventive measures for their animals.
Client Service Representative
VCA Hospitals
05.2016 - 05.2017
- Resolved client inquiries efficiently, enhancing customer satisfaction and retention.
- Managed account updates, ensuring accuracy and consistency across client records.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Education
Murrieta Valley High School
Murrieta, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Staff development
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Server
Lorimar Winery
02.2024 - 12.2024
Hospital Manager
VCA Hospitals
06.2020 - 11.2024
Front Office Manager
VCA Hospitals
10.2018 - 06.2020
Veterinary Assistant
VCA Hospitals
05.2017 - 09.2018
Client Service Representative
VCA Hospitals
05.2016 - 05.2017
Murrieta Valley High School
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