Dan Ross

I'm a troubleshooter with a passion for designing systems and processes that facilitate team growth. Having been part of a support organization that expanded from 13 to 600+ employees, I grasp the challenges of rapid growth. My expertise lies in identifying workflow gaps, anticipating issues, and creating logical processes to create positive customer experiences, accurate data collection and reduce churn.

I use a holistic problem-solving approach, ensuring solutions align with big-picture goals and individual tasks. In today's business landscape, data-driven decisions are required to succeed. I enable them through development of smart processes, quality data, and efficient systems.

Zendesk Certified Administrator