Overview
Work History
Education
Languages
Timeline
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Dan Proctor

198 Okanagan Ave. Pentiction, ,British Columbia

Overview

8
8
years of professional experience

Work History

Client/ Customer Support Contractor

YWCA Edmonton
04.2022 - 08.2024
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future supportive opportunities.
  • Maintained appropriate data collection and reporting procedures that follow policies and procedures.

Grocery Team Member. All Departments.

Earth's General Store.
10.2019 - 03.2022
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the groceryi store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.

Community Support Worker

Niginan Housing Ventures/ Ambrose Place.
02.2019 - 04.2022
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.

Client Relations Manager. Northern Services

I Have A Chance Support Services
11.2016 - 04.2019
  • Developed strong relationships with clients through regular communication and personalized attention.
  • Actively participated in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
  • Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.

Education

Food Safe -

Food Safe Certificate
Edmonton, AB
08.2022

WHIMS -

WHIMS Certificate
Edmonton, AB
08.2022

Conflict Resolution Studies -

MANDT Certification
Edmonton, AB
08.2022

ASIST Provisional Trainer. - Suicide Prevention Instructor

Canadian Mental Health Association
Calgary, AB
03.2018

Certificate Community Support Worker -

Selkirk College
Castlegar, BC
06.1995

Languages

English
Native or Bilingual
Inuktitut
Elementary
Cree
Elementary

Timeline

Client/ Customer Support Contractor

YWCA Edmonton
04.2022 - 08.2024

Grocery Team Member. All Departments.

Earth's General Store.
10.2019 - 03.2022

Community Support Worker

Niginan Housing Ventures/ Ambrose Place.
02.2019 - 04.2022

Client Relations Manager. Northern Services

I Have A Chance Support Services
11.2016 - 04.2019

Food Safe -

Food Safe Certificate

WHIMS -

WHIMS Certificate

Conflict Resolution Studies -

MANDT Certification

ASIST Provisional Trainer. - Suicide Prevention Instructor

Canadian Mental Health Association

Certificate Community Support Worker -

Selkirk College
Dan Proctor