Dan Proctor
198 Okanagan Ave. Pentiction, ,British Columbia
Overview
8
8
years of professional experience
Work History
Client/ Customer Support Contractor
YWCA Edmonton
04.2022 - 08.2024
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future supportive opportunities.
- Maintained appropriate data collection and reporting procedures that follow policies and procedures.
Grocery Team Member. All Departments.
Earth's General Store.
10.2019 - 03.2022
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the groceryi store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
Community Support Worker
Niginan Housing Ventures/ Ambrose Place.
02.2019 - 04.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Client Relations Manager. Northern Services
I Have A Chance Support Services
11.2016 - 04.2019
- Developed strong relationships with clients through regular communication and personalized attention.
- Actively participated in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
Education
Food Safe -
Food Safe Certificate
Edmonton, AB08.2022
WHIMS -
WHIMS Certificate
Edmonton, AB08.2022
Conflict Resolution Studies -
MANDT Certification
Edmonton, AB08.2022
ASIST Provisional Trainer. - Suicide Prevention Instructor
Canadian Mental Health Association
Calgary, AB03.2018
Certificate Community Support Worker -
Selkirk College
Castlegar, BC06.1995
Languages
English
Native or Bilingual
Inuktitut
Elementary
Cree
Elementary
Timeline
Client/ Customer Support Contractor
YWCA Edmonton
04.2022 - 08.2024
Grocery Team Member. All Departments.
Earth's General Store.
10.2019 - 03.2022
Community Support Worker
Niginan Housing Ventures/ Ambrose Place.
02.2019 - 04.2022
Client Relations Manager. Northern Services
I Have A Chance Support Services
11.2016 - 04.2019
Food Safe -
Food Safe Certificate
WHIMS -
WHIMS Certificate
Conflict Resolution Studies -
MANDT Certification
ASIST Provisional Trainer. - Suicide Prevention Instructor
Canadian Mental Health Association
Certificate Community Support Worker -
Selkirk College