<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia<ul><li>Developed and executed projects. Understood the full project life cycle from concept through to qualification.</li><li>Provided technical support to B2B and B2C clients monthly.</li><li>Supported the engineering requirements through managing & liaising with key project stakeholders (client design team, main contractor, suppliers, sub-contractors, etc.).</li><li>Assisted in the execution of projects & provided guidance to ensure compliance to all relevant standards/codes and specifications associated; including all site activities associated with validation and handover to the operations team.</li><li>Ensured works are installed in accordance with project specifications and change control procedures.</li><li>Produced drawings and specifications for upgrades and new build designs.</li><li>Managed the full sales cycle of solar energy products for new residential clients</li><li>Monitored daily project execution and evaluated project progress, contract compliance.</li><li>Wiring low and medium voltage control panels.</li><li>Understand of Schematic Drawings (REVIT/ Auto-Cad)</li><li>Manufacturing and Assembly (Control Panels)</li><li>Assisting in test of Control Panels and Assemblies</li><li>Continuous improvement Initiatives</li><li>- Lean Manufacturing</li><li>- Compliance with Industry Quality Standards</li><li>SPDA Project - Lightning Protection System.</li><li>Electrical Substation Project;</li><li>Solar Projects;</li><li>Reasons for leaving: Move to Ireland.</li></ul> at Nova Engenharia
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br>
Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br>
Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br>
Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br>
Prepared accurate renewal quotes and contracts in compliance with company policies.<br>
Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br>
Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br>
Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br>
Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br>
Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br>
Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br>
Prepared accurate renewal quotes and contracts in compliance with company policies.<br>
Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br>
Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br>
Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited