Danny Rancourt
L'Ancienne-Lorette,QC
Summary
Customer-focused professional with successful 16-year career in the cycling industries. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Custom Clothing Manager
MV Canada Inc- Castelli/Sportful/Karpos
10.2019 - Current
- Developed a loyal customer base through exceptional service, fostering long-term relationships with clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on procedures, and best practices.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with upper management to develop successful promotional campaigns and seasonal events.
- Created an inclusive work environment that fostered teamwork among employees.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives onprocedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Custom Sales Manager / USA
Louis Garneau Sports
08.2008 - 09.2019
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Work in a CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Collegial Degree Specialized Education -
Cegep Ste Foy
Québec06-2005
High School Diploma -
Séminaire Des Pères Mariste
Québec06-1998
Skills
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Problem resolution
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Custom Clothing Manager
MV Canada Inc- Castelli/Sportful/Karpos
10.2019 - Current
Custom Sales Manager / USA
Louis Garneau Sports
08.2008 - 09.2019
Collegial Degree Specialized Education -
Cegep Ste Foy
High School Diploma -
Séminaire Des Pères Mariste
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