Dan Morosan
Burnaby,Canada
Overview
15
15
years of professional experience
Work History
Assistant / Restaurant Manager
- Throughout my career in hospitality, I have managed restaurants and bars of between 100 and 300 seats.
- I have honed my skills in both front-of-house operations and management.
- As a assistant Manager, I have consistently provided high-quality service, ensuring guest satisfaction through attentive and personalized interaction.
- In charge of overseeing all phases of dining operations and staff scheduling.
- Managed restaurant daily reservations as well as planned large events including weddings, festivals and conventions.
- Developed and proactively updated wine and cocktail menus, worked closely with other managers to create food menus and pair them with the suitable wines and cocktails.
- My strong communication skills and ability to work efficiently under pressure have allowed me to excel in fast-paced environments.
- In my role as an Interim manager, I developed a comprehensive understanding of restaurant operations, including staff training, scheduling, inventory management, and conflict resolution.
- I successfully implemented new procedures that improved efficiency and customer satisfaction, resulting in a 20% increase in positive reviews and repeat business.
- Key achievements from my previous roles include:
- Leading a team of 25 servers+ bartenders, and support staff to achieve sales targets and deliver exceptional service.
- Developing and executing training programs that enhanced team performance and reduced staff turnover.
- Managing inventory and suppliers to ensure cost-effective operations without compromising quality.
- Resolving customer complaints swiftly and effectively, maintaining a high standard of guest satisfaction
- Delivered exceptional table service to guests, fostering a welcoming and pleasant dining.
- Efficiently managed large sections during peak hours, maintaining composure and attention
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on company policies, menu items, and service techniques.
- Focused on high-profit business development while optimising customer satisfaction, skilled at building cohesive high-performing teams ensuring constant business progress.
- Effectively coordinated maintenance costs Formulated and planned marketing campaigns while adhering to budget objectives.
- Monitored sales program to ensure the smooth running by use of POS Systems: Micros, Squirrel
Restaurant Manager
Maximus Italian Kitchen
01.2023 - Current
Event organizer and caterer
Blue Pearl Events
01.2016 - 01.2023
Assistant Restaurant Manager & Events Coordinator
Parco Ciani Restaurant & Convention Centre
01.2012 - 01.2013
Assistant Manager
Don Francesco Ristorante
01.2010 - 01.2012
Maître D’Hotel
Hotel Capo Est
06.2010 - 08.2010
Education
Certificate - Tourism Management and Business Organization
USI
Certificate - Food Safe Level 1 & Serving it Right
Vancouver, BCCourse - Microsoft Office Package Operating
Diploma - Hotel & Restaurant Management
Beccari Institute
ItalySkills
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
LANGUAGE SKILLS
Italian Native Language
English Multilingual Proficiency
German C2
French
Hobbies and Interests
International Cuisine, Wine pairing, Sailing and Travelling
Awards
2007-2008 Reader’s Choice Award - Best Restaurant with Entertainment Laguna Blu Restaurant, New Westminster, 2006 Cobe Award Business Person of the Year, New Westminster, Canada, 2006 Cobe Award Best New Business of the Year, Laguna Blu Restaurant, New Westminster, Canada
Community Service
- International conference on Malignant Lymphoma - Palazzo dei Congressi, Logistics coordinator, Lugano, Switzerland, 2010, 2011
- New Westminster Chamber of Commerce, Member of the Board of Directors, 2006, 2009
- Downtown New Westminster Business Improvement Association, Treasurer and Community Liaison, 2006, 2009
- Quayside Multicultural Festival, Tourism Consultant, 2007, 2008
Timeline
Restaurant Manager
Maximus Italian Kitchen
01.2023 - Current
Event organizer and caterer
Blue Pearl Events
01.2016 - 01.2023
Assistant Restaurant Manager & Events Coordinator
Parco Ciani Restaurant & Convention Centre
01.2012 - 01.2013
Maître D’Hotel
Hotel Capo Est
06.2010 - 08.2010
Assistant Manager
Don Francesco Ristorante
01.2010 - 01.2012
Assistant / Restaurant Manager
Certificate - Food Safe Level 1 & Serving it Right
Course - Microsoft Office Package Operating
Certificate - Tourism Management and Business Organization
USI
Diploma - Hotel & Restaurant Management
Beccari Institute
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