Dan Moran
Shakespeare,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
Work History
Server
Bluebird Bar and Restaurant
11.2022 - Current
- Opening night server in this new french inspired restaurant
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server / “hired gun”
Cafe Bouffon
08.2022 - 11.2022
- Came in to finish out a busy tourist season after the closing of my own restaurant
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Jack of All Trades / Minority Partner
Ramshackle Industries
08.2016 - 08.2022
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
Service Lead / Minority Partner
The Red Rabbit
06.2016 - 08.2022
- Primary server and dining room manager in this staff owned bistro
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender / Server
Mercer Hall
03.2014 - 04.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Operating Partner / General Manager
Frat Burger
07.2011 - 02.2014
- Implemented quality control measures to ensure consistent delivery of products or services.
- Recruited and hired qualified candidates to fill vacancies.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Sourced vendors and negotiated fair contracts to keep costs low.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
Bar Manager
Ethel’s Lounge
06.1994 - 07.2011
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Event Supervisor
E.S.P. Security Services
09.2000 - 12.2006
- Managed event logistics and operations.
- Accurately calculated and processed expenses during and after events.
Education
Bachelor of Environmental Science -
University of Waterloo
01.1994
Skills
- Efficient Communications Skills
- Sales Expertise
- Customer Service
- Reading People
- Customer Fulfillment
- Book Keeping
- Accounting
- Staff Supervision and Training
- New Technology Implementation
- Customer-oriented
- Adaptable
- Building maintenance
Languages
English
Full Professional
Timeline
Server
Bluebird Bar and Restaurant
11.2022 - Current
Server / “hired gun”
Cafe Bouffon
08.2022 - 11.2022
Jack of All Trades / Minority Partner
Ramshackle Industries
08.2016 - 08.2022
Service Lead / Minority Partner
The Red Rabbit
06.2016 - 08.2022
Bartender / Server
Mercer Hall
03.2014 - 04.2015
Operating Partner / General Manager
Frat Burger
07.2011 - 02.2014
Event Supervisor
E.S.P. Security Services
09.2000 - 12.2006
Bar Manager
Ethel’s Lounge
06.1994 - 07.2011
Bachelor of Environmental Science -
University of Waterloo
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