Dan Lloyd

• Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
• Maintained accurate and up-to-date records of client progress and treatment plans.
• Developed crisis intervention strategies for individuals facing difficult situations or events.
• Developed treatment plans to address client needs.
• Conducted mental health assessments with clients in order to determine appropriate interventions.
• Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
• Established collaborative relationships with parents and guardians in order to provide effective care for their children.
• Utilized evidence-based practices such as Cognitive Behavioral Therapy.
• Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
• Researched best practices in the field of counseling in order to stay current on evidence based treatments.
• Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
• Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
• Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
• Conducted psychoeducational assessments to evaluate learning disabilities, ADHD, and other cognitive impairments.

Kooth is the largest BACP Accredited mental health platform for young people in the UK. Kooth works closely with the NHS and provides face to face counselling to young people as well as an anonymous free online service where young people can find support in a safe way. Kooth has also been recognised by the technology industry winning the 'Tech for Good' award in 2021 in the UK Tech awards. My responsibilities as an Emotional wellbeing Practitioner were as followed:

• Conducting comprehensive assessments through clinical interventions, psychometric testing, and reviewing background information to identify the needs of the young person.
• Identifying when more specialist/intensive mental health treatment is needed and referring appropriately
• Creating structured case note formulations ensuring essential details are being recorded
• Reading and responding to messages from team inbox providing support by seeking further intervention, challenging behaviours and responding with therapeutic encouragement
• Identifying and escalating risk, this sometimes involves local authorities and emergency services if a young person is at serious risk of harm
• Moderating community posts from young people to ensure they meet community guidelines and boundaries
• Meeting KPI targets in amount of individual messages and 1-1 interventions are being completed.

Area 43 is an acclaimed award-winning independent charity operating in West Wales which has been in operation over 20 years. Founded in 1996, the organization is centred on providing comprehensive support services to empower young people aged 10-30 through informative, participative and inclusive programs. Area43 works closely with local authorities and schools providing support to young people through different initiatives such as free school based counselling or other living care support. Here were my responsibilities working as a counsellor for Area43.

• Conducted one-on-one and group counselling sessions tailored to the specific needs of young people aged 10-30 accessing Area 43's services
• Provided an integrative approach to counselling grounded in a person centred non judgemental approach whilst utilising the tools and techniques from the CBT and psychodynamic model
• Efficiently managed and organized appointment schedules for counselling sessions with young people and their parents, ensuring timely access to services while accommodating individual needs and preferences.
• Conducted comprehensive assessments with young people, utilizing clinical interviews and standardized tools to evaluate their presenting needs, potential risk factors, and prioritization level for counselling services based on severity and urgency
• Employed evidence-based counselling approaches such as cognitive behavioural therapy (CBT), mindfulness, and solution-focused therapies to address issues faced by clients
• Collaborating with young people to create safety plans to help mitigate risk of harm to self or others
• Provided counselling support for a wide range of challenges including low self-esteem, emotional trauma, substance abuse, family related challenges, eating disorders and self harm.
• Established a safe, non-judgmental environment that encouraged open dialogue on mental health, social pressures and personal experiences
• Worked closely with school reception staff and Area43 office staff to manage appointments and receive referrals
• Collaborated closely with community partners and teachers to create integrated support plans for young people
• Maintained comprehensive case notes, monitored client progress through assessments and outcome measures
• Adhered to ethical codes of practice, confidentiality guidelines and safeguarding protocols in youth counselling
• Participated in clinical supervision and continuing professional development to enhance counselling expertise
• Executed appropriate risk-assessment and mitigation strategies.

The Anna Freud National Centre for Children and Families is a child mental health charity based in London, England. It was founded in 1952 by Anna Freud, the pioneering child psychoanalyst and daughter of Sigmund Freud. Their mission is to transform the lives of children, young people and their families with mental health issues through research, training, prevention and treatment. As emotional wellbeing practitioner, here were my responsibilities:

• Provide evidence-based mental health support to school and college aged young people, staff and parents / carers by delivering 1:1 guided sessions and group support
• Maintaining sensitive information for families, schools and local authorities through use of case notes.
• Ensuring safeguarding of young people by working closely with appointed staff within schools or colleges and raising safeguarding alarm when appropriate.
• Delivering CBT focused interventions teaching coping strategies, relaxation techniques, and skills to build resilience and emotional regulation.
• Partnering with parents to provide best care for their young people.
• Ensure all record keeping is safely held and processed correctly according to systems provided, keeping in line with GDPR regulations
• Managing and organise appointments with school staff and young people to ensure all appointments are attended
• Promotes equality and diversity to all young people and young adults by working in a non judgemental inclusive manner

Gwen Gwen festival is an independent arts and music festival run in the town of Kidwelly. This year was the birth of this unique one of a kind festival and saw over 2,000 people descend onto the town of Kidwelly where they experienced live music, spoken word, arts and crafts and wellbeing support.

My responsibilities for the festival were as follows:

• Managing the site, assisting with setup and placing venders in the correct location
• Creating a site plan considering foot traffic entry and exists
• Liaising with the security team on the days of the festival
• Completing risk assessments and ensuring the safety of people on site
• Organising venders for the event
• Assisting with Marketing the event locally and connecting with BBC Radio Wales
• Ensuring riders for bands were collected, managed and distributed correctly
• Logistic management of local traffic

Ysgol Gyfun Gwyr is a welsh Secondary school based in Swansea.

As an LSA me responsibilities were:

• To work under the direct supervision of a teacher to carry out planned learning activities with small groups or individual pupils, providing feedback on their engagement in activities and their achievement of the desired learning objectives.
• To help prepare, monitor and maintain a safe and secure learning environment in line with the teacher’s lesson plans.
• To observe and feed back to the teacher on pupil performance and behaviour, taking action as appropriate in line with relevant school policies.
• To support the physical, intellectual, emotional and social development of pupils, including contributing ideas and suggestions to support planning, to meet their development needs.
• To interact with and respond positively to children, young people and adults

Family owned business specialising in the unloading and loading of shipping containers with operations in Australia, New Zealand, Canada and United States of America.

• Handled multiple projects simultaneously in a fast-paced environment to exceed targets of over 100%
• Managed operational logistics of the Vancouver region which consisted of 40 staff over 6 facilities
• Effectively lead the operational team to exceed annual Revenue and Net Profit targets through coaching Interacted with local business communities and professionals within the supply chain industry to provide industry Specific support on lean management projects
• Engaged in business development activities to continue to build our brand and footprint in the British Columbia market
• Pioneered unique recruitment pathways to ensure the best employees were identified, recruited and retained
• Communicated at our Quarterly Leadership development days for both our existing leadership and up and coming business leaders
• Implemented Health & Safety regulations to ensure our team followed correct procedural guidelines
• Fast tracked onto a leadership program that identified top talent
• Arranged fortnightly customer meetings to provide company-specific insight and reports and address service levels
• Worked within a diverse team environment to exceed monthly KPI targets
• Quarterly Leadership Development days for both our existing leadership and up and coming business leaders in both Ontario and British Columbia, Arriving back from Canada

Rocknations youth foundations is a youth and young adult programme situated in the city of Bradford. Rocknations would run numerous events and engage in supporting people with mental health support, pastoral care and general youth engagement through the avenues of local communities, schools, universities and sports clubs and running events on campus.

My responsibilities were as followed:

• Building networks across the city such as with schools, universities and sports clubs
• Responsible for designing and renovating the new outreach hub building in the city centre
• Continued engagement with key stakeholders, maintaining strong relationships through regular communication, proactive outreach, and responsiveness to concerns and feedback
• Running weekly community engagement events such as dance workshops, skateboard club and 5 aside football.
• Promoted, planned, and marketed the foundation across the city with local authorities and school
• Creating and managing numerous events from community hub to provide a safe place for young people and university students
• Partnering with the university to run numerous student welfare events during exam season to support students.
• Pastoral oversight over Youth & Young Adult communities Pioneered community group within the university that supported the emotional, spiritual and physical needs of university students
• Led a team to run numerous events throughout the city Co-ordinated a weekly event for youth and young adults with regularly over 150 people in attendance
• Recruited over 100 youth to be part of our annual internship program where they would receive practical training and given opportunities to explore their strengths
• Implemented new programmes such as after school clubs & university welfare support on campus

The National Citizen Service (NCS) is a government-backed initiative in England and Northern Ireland that aims to support the personal and social development of 16 and 17-year-olds. As a Facilitator at the NCS Trust, I played an instrumental role in delivering an innovative nationwide youth development program aimed at unlocking the potential of 16-17 year olds. I guided cohorts of teenagers through NCS's comprehensive curriculum focused on outdoor adventure, life skills, community engagement, and social action. Here were my responsibilities in more detail:

• Facilitated immersive residential experiences focused on team building, confidence building, and resilience through challenging outdoor activities
• Partnered with schools and colleges, arranging and managing events such as school assemblies engaging with young people and promoting the NCS programme
• Conducted engaging workshops on essential skills such as public speaking, budgeting, project planning and leadership development
• Mentored teams of young people to identify community needs, devise sustainable solutions and implement high-impact social action projects
• Fostered an inclusive environment encouraging diverse perspectives while promoting social cohesion and civic responsibility
• Maintained comprehensive records, monitored participant progress through reflective sessions and provided constructive feedback

Santander bank is the 5th largest retail bank in Europe with $57.5 billion in deposits and operating approximately 650 retail banking offices. Santander is a leading global banking and financial services group headquartered in Spain with principal operations across Europe, North America, and South America. It is a part of a Fortune Global 500 company with over 200,000 employees worldwide. Here were my responsibilities working for the bank:

• Addressing customer inquiries, complaints, and concerns through various channels (phone, email, in-person)
• Troubleshooting and resolving customer issues related to accounts, transactions, products/services
• Explaining banking policies, products, and services to customers clearly
• Processing routine banking transactions (deposits, withdrawals, transfers, etc.)
• Identifying opportunities to promote additional banking products/services
• Building positive rapport and trusted relationships with customers
• Ensuring high customer satisfaction through attentive listening and prompt issue resolution
• Handling difficult customer situations with professionalism and patience
• Adhering to banking regulations, policies and operational procedures
• Maintaining accurate records and documenting all customer interactions

• Plan and coordinate container unloading activities to meet established targets and deadlines.
• Ensure accurate recording and documentation of container contents, inventory, and related data
• Provide on-the-job training, coaching, and guidance to team members to ensure safe and efficient work practices.
• Enforce strict adherence to all health and safety regulations, policies, and procedures related to container unloading operations
• Identify potential hazards or unsafe conditions and take immediate actions to mitigate risks
• Plan and coordinate container unloading activities to meet established targets and deadlines.
• Ensure accurate recording and documentation of container contents, inventory, and related data.
• Collaborate with the warehouse manager to align operations, communicate requirements, and resolve any issues.
• Optimize workflow and resource allocation to maximize productivity and efficiency