Summary
Overview
Work History
Skills
Languages
Timeline
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Daniel Kirk

Montreal,QC

Summary

Professional communications expert with strong background in research, decisions-making and collaboration. Demonstrates abilities in customer and client liaison, including high-value individuals and C-Suite executives. Skilled in team collaboration, problem-solving, and adapting to changing situations. Reliable and results-focused, experienced in remote and self-directed work.

Overview

18
18
years of professional experience

Work History

Crew Leader

Strathmore
10.2024 - 03.2025
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.

Senior Editor

Deluxe Digital Studios
07.2011 - 07.2024
  • Conducted thorough fact-checking to ensure accuracy and credibility in all published materials.
  • Led cross-functional teams through collaborative brainstorming sessions resulting in innovative content ideas.
  • Guided and motivated staff to achieve demanding targets under tight deadlines.
  • Consistently exceeded company goals for customer satisfaction through diligent communication with clients during project development stages.
  • Spearheaded initiatives to diversify content offerings, reaching new audiences and increasing reader engagement levels.
  • Mentored junior editors, fostering professional development and skill enhancement.
  • Edited and revised wide array of content for accuracy, clarity and consistency.

Web Marketing Specialist/Web Content Manager

YourBusinessChannel.com
04.2007 - 06.2011
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Approved, reviewed and edited content flowing to website.

Copywriter

Hubbub UK
04.2007 - 05.2011
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
  • Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms.
  • Consistently met project objectives by effectively managing multiple assignments simultaneously while maintaining high-quality output.
  • Supported client projects from planning to on-time completion of quality deliverables.
  • Researched industry trends and customer preferences to inform copywriting efforts.
  • Increased customer engagement, writing persuasive email marketing campaigns that highlighted product benefits.
  • Tailored messaging for diverse audiences, ensuring content relevance and accessibility across multiple platforms.

Skills

  • Customer relationship management (CRM)
  • Multitasking and organization
  • Customer Relations (B2C)
  • Work Planning and Prioritization
  • Client Relations (B2B)
  • Teamwork and collaboration
  • Verbal and written communication
  • Proactive problem-solving
  • Issue troubleshooting
  • Documentation and reporting

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Crew Leader

Strathmore
10.2024 - 03.2025

Senior Editor

Deluxe Digital Studios
07.2011 - 07.2024

Web Marketing Specialist/Web Content Manager

YourBusinessChannel.com
04.2007 - 06.2011

Copywriter

Hubbub UK
04.2007 - 05.2011

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Daniel Kirk