Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Bilingual Agile Quality Assurance Analyst
TELUS Health
Toronto, ON
06.2019 - 01.2024
Ensuring high-quality software delivery and optimizing Agile methodologies
Coordinate Test Plans translation with translation Team
Outstanding knowledge of automated tests script
Initiate, Coordinate and Troubleshoot automation tests
Hands on experience working with JIRA, Confluence and HPALM
Prepare User Acceptance Testing (UAT) test plans; test documentation (test functions, test cases, scripts), based upon risk analysis to ensure optimal use of testing time while adhering to UAT policies, standards, and procedures
Perform manual, Functional, Integration, End to End, Back-end, Exploratory and Regression testing
Demonstrate ability to work concurrently on multiple projects with several teams
Establish traceability between test cases, user stories and bugs
Work with internal Teams and clients to understand project features and requirements and create and refine test scenarios
Send Test Reports to clients for each release and be available for any questions/follow ups clients might have
Responsibilities:
Led cross-functional Agile teams resulting in improved team collaboration and on-time project deliveries
Work with scrum team to design and develop test strategies, testability requirements and implementation strategies
Conduct comprehensive User Acceptance Testing (UAT) sessions, collaborating closely with stakeholders to validate software functionality against business requirements, leading to 20% reduction in post-release defects
Design UAT test plans; assign and review test documentation (functions, test cases, scripts) while adhering to UAT policies, standards and procedures
Responsible for quality of custom benefit administration solutions: supporting System Integration Testing, Performance Testing, User Acceptance Testing (UAT) and Client Acceptance Testing (CAT) for each individual client need
Implement test automation using SOAP UI and JENKINS, decreasing testing time by 30% and increasing overall test coverage
Execute Test Automation Scripts, analyze test logs and validate test results
Collaborate proactively with developers and product owners to refine user stories, ensuring clear acceptance criteria and shared understanding of features
Develop and maintain test plan including prioritization of testing activities to meet project objectives
Contribute to development of internal knowledge base articles and documentation, facilitating efficient problem-solving and knowledge sharing
Assess UAT projects to determine risk of releasing code into current test environment
Mentor junior QA analysts, fostering their professional growth and promoting culture of continuous learning within team.
Senior Bilingual Agile QA Analyst
Home Hardware Stores Ltd, Jacobs
Waterloo, ON
05.2018 - 06.2019
Retail Applications
Get involved with earliest planning to understand how features are intended to work
Gathered requirements, developed test cases and test scripts, new feature functionality to enhance systems flexibility, reliability, maintainability and quality software development
Worked on problems that require to consider wide variety of factors and use initiative and judgment to get them fixed
Consult with product development, business, and support teams to resolve problems
Worked with Support Team to investigate bug reports from users
Participated in team meetings and scrum ceremonies, gaining exposure to Agile development practices and collaboration methodologies
Responsibilities:
Collaborated closely with development and business analysis teams to define testable requirements and maintain consistent feedback loop
Validated French components and functionality within POS systems
Coordinated UAT efforts with international teams, effectively communicating across language barriers and ensuring seamless testing processes
Actively participated in sprint planning, backlog grooming, and refinement sessions, ensuring well-defined scope and timely feature delivery
Developed, maintained, and executed test plans
Documented test cases, defects, and testing progress using FogBugz, facilitating transparent communication and traceability.
Bilingual Quality Assurance Analyst- UAT
TELUS Health
Mississauga, ON
08.2011 - 05.2018
Gather Business and Functional requirements from Business Analyst
Involve in review of functional requirement document for developing test plans and test cases and test data
Extensively use HP Quality Centre (ALM) to export and execute test cases as well as defect tracking and defect reporting
Perform manual, Functional, Integration, End to End, Back-end, Exploratory and Regression testing
Organize folders in Quality Center to track all testing activities and logged all defects using Quality Center/ALM
Responsibilities:
Assisted in design and implementation of software enhancements and feature updates, ensuring alignment with customer needs
Worked closely with QA teams to reproduce reported issues and provide detailed technical documentation, expediting issue resolution
Actively participated in various team meetings with Developers, QA, BSA and BA
Created detailed test documentation, including test plans, test cases, and defect reports, using HPQC
Developed and maintained test plan including prioritization of testing activities to meet project objectives;
Participated in System Integrated Testing and User Acceptance Testing
Played instrumental role in successful launch of several projects
Meeting tight deadlines and exceeding customer satisfaction.
Education
Glendon College
Toronto, ON
Skills
SKILLS OVERVIEW
Bilingual QA Analyst with 10 years of experience in understanding of Software Testing and Software Development and expert in testing multi-tier applications, in different stages of QA life cycle Via black box using Mercury tools like Jira, HP Quality Center, HP Quick Test Professional, FogBuzz, Spira Test, Cucumber
Outstanding written and verbal communication abilities
Comprehensive knowledge of UAT methodology, procedures and standards
Results-driven Senior Bilingual Agile Quality Assurance Analyst with extensive experience in UAT and Scrum Master roles
Good knowledge of retail application testing methodologies, tools, and frameworks
Expert knowledge of SQL queries, ETL, Back-End testing
Seeking to leverage expertise in QA, UAT, and Scrum Master to drive efficient development processes and deliver exceptional software products
Strong knowledge of SDLC – Waterfall and Agile Experience working in waterfall and agile teams in QA function
Excellent communication skills; diligent with documenting test artifacts such as, test plans, test cases, test results and defect reports
Demonstrate leadership and Excellent team spirit as well as be fast learner who has appetite for learning what’s behind both simple and complex solutions
Great experience in creating Test Plans, Test Scenarios and Test Cases based on Use cases, User requirements and Functional specifications
Excellent communication skills to address all project related issues and conflicts within quality assurance testing cycle
Ability to work in self-guided manner with ability to prioritize tasks and manage own time efficiently, without direct input or oversight
Certification
Introduction to Agile Development and Scrum from IBM on Coursera
Introduction to Scrum Master Profession from SkillUp EdTech on Coursera, Agile Methodologies (Scrum, Kanban)
- User Acceptance Testing (UAT)
- Client Acceptance Testing (CAT)
- Test Planning and Execution
- Test Automation (JENKINS; CUCUMBER)
- Scrum Master Skills
- Test Documentation (JIRA; HPQC)
- Cross-Functional Collaboration
- Defect Tracking and Management
References
REFERENCES
Available upon request.
Timeline
Senior Bilingual Agile Quality Assurance Analyst
TELUS Health
06.2019 - 01.2024
Senior Bilingual Agile QA Analyst
Home Hardware Stores Ltd, Jacobs
05.2018 - 06.2019
Bilingual Quality Assurance Analyst- UAT
TELUS Health
08.2011 - 05.2018
Glendon College
Similar Profiles
MICHELLE CASSARMICHELLE CASSAR
Nurse Clinician at TELUS HealthNurse Clinician at TELUS Health