Summary
Overview
Work History
Education
Skills
Timeline
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Dan Fife

Dan Fife

Edmonton

Summary

A self-starter who is resourceful and eager to learn. An advocate of personal accountability and a critical thinker when problem-solving. I am systematic and mission oriented; while finding a way to connect with others. Showing up well each day, staying positive, and true dedication is important to me. I am interested in working in a team environment that values collaboration and transformational leadership.

Overview

13
13
years of professional experience

Work History

Senior Manager, Network Solutions

Finning
04.2024 - Current
  • Building a centralized planning strategy for Finning's service business
  • Leveraging capacity and capability data to optimize network activity
  • Leading estimating, quoting, service operation planning, and CVA divisions

CVA Delivery Manager

Finning
05.2022 - 04.2024
  • Responsible for 10,000+ maintenance contracts (~$50M revenue)
  • Ensuring on-time-delivery, parts accuracy, and service responsiveness
  • Driving organizational objectives including digitization and performance KPIs
  • People leader of a large team devoted to customer success

CVA Product Manager

Finning
09.2021 - 05.2022
  • Developing go-to-market strategies for the Customer Value Agreement (CVA) product line
  • Designing customer maintenance programs with targeted objectives
  • Working with operations teams to ensure outstanding customer experience
  • Aided in delivering a 25% increase in CVA product growth (2020-2021)

CVA Contracts Supervisor

Finning
07.2020 - 09.2021
  • Responsible for active management of 8500 Customer Value Agreement (CVA) contracts
  • Leading a team of employees who input contract data into Finning’s ERP system
  • Working with both internal and external stakeholders on contract execution
  • Providing comprehensive reporting on CVA inclusions to Caterpillar
  • Accountable for ~$20,000,000 in monthly invoicing

Service Administration Supervisor

Finning
02.2016 - 07.2020
  • Organizing accommodation solutions and travel logistics for 400+ Finning employees
  • Leading a team of employees that actively manage Finning’s internal accommodation services
  • Working directly with Finning business leaders to develop cost-conscious strategies
  • Forming and managing multi-million dollar contracts for required vendor services

Inside Sales and Dealer Coordinator

Aspen Custom Trailers
10.2014 - 02.2016
  • The initial point of contact for all sales inquiries
  • Qualifying leads for heavy haul and on-highway customers
  • Active management of the sales process from quote to final delivery
  • Developing standard operating procedures to bring to new markets

Customer Service Advisor

Finning
03.2012 - 10.2014
  • Utilizing Finning’s ERP system to build work orders for mining equipment
  • Administering warranty programs
  • Responsible for processing high-dollar invoices and meeting front-line revenue targets

Education

Bachelor of Commerce - Strategic Management Operations

University of Alberta
01.2011

Skills

    In Business:

  • Strategic planning
  • Cross-functional collaboration
  • Troubleshooting and problem resolution
  • Data-driven decision making

    Outside of Work:

  • Proud Dad to my 4 year old (Ethan), and 2 year old (Caleb)
  • I consider myself a mediocre golfer and hockey player, but love the game win or lose
  • 3 time wedding emcee, 2 time best man, and haven't blown it yet

Timeline

Senior Manager, Network Solutions

Finning
04.2024 - Current

CVA Delivery Manager

Finning
05.2022 - 04.2024

CVA Product Manager

Finning
09.2021 - 05.2022

CVA Contracts Supervisor

Finning
07.2020 - 09.2021

Service Administration Supervisor

Finning
02.2016 - 07.2020

Inside Sales and Dealer Coordinator

Aspen Custom Trailers
10.2014 - 02.2016

Customer Service Advisor

Finning
03.2012 - 10.2014

Bachelor of Commerce - Strategic Management Operations

University of Alberta

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Dan Fife