DAN EATON

MEET AND GREET CLIENTS IN DRIVE. BUILD RELATIONSHIPS AND TRUST BY USING THOROUGH, EFFICIENT SERVICE WRITING SKILLS AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE. HELP ANALYZE VEHICLE SERVICE MAINTENANCE NEEDS AND PROVIDE CLIENTS WITH PROPER ESTIMATES AND RECOMMENDED SERVICE NEEDS AS APPROPRIATE. DISPATCH WORK TO TECHNICIANS BY TECHNICAL ABILITY AND KNOWLEDGE. CONTACT CLIENTS WITH ADDITIONAL RECOMMENDED SERVICE / REPAIR NEEDS. REVIEW SERVICE / REPAIRS WITH CLIENT BY PERFORMING A THOROUGH ACTIVE DELIVERY OF THE VEHICLE. USE PROPER PHONE SKILLS TO SET UP APPOINTMENTS AND HELP CLIENTS WITH THEIR SERVICE NEEDS.

MEET AND GREET CLIENTS IN DRIVE. BUILD RELATIONSHIPS AND TRUST BY USING THOROUGH, EFFICIENT SERVICE WRITING SKILLS AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE. HELP ANALYZE VEHICLE SERVICE MAINTENANCE NEEDS AND PROVIDE CLIENTS WITH PROPER ESTIMATES AND RECOMMENDED SERVICE NEEDS AS APPROPRIATE. DISPATCH WORK TO TECHNICIANS BY TECHNICAL ABILITY AND KNOWLEDGE. CONTACT CLIENTS WITH ADDITIONAL RECOMMENDED SERVICE / REPAIR NEEDS. REVIEW SERVICE / REPAIRS WITH CLIENT BY PERFORMING A THOROUGH ACTIVE DELIVERY OF THE VEHICLE. USE PROPER PHONE SKILLS TO SET UP APPOINTMENTS AND HELP CLIENTS WITH THEIR SERVICE NEEDS.

MEET AND GREET CLIENTS IN DRIVE. BUILD RELATIONSHIPS AND TRUST BY USING THOROUGH, EFFICIENT SERVICE WRITING SKILLS AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE. HELP ANALYZE VEHICLE SERVICE MAINTENANCE NEEDS AND PROVIDE CLIENTS WITH PROPER ESTIMATES AND RECOMMENDED SERVICE NEEDS AS APPROPRIATE. DISPATCH WORK TO TECHNICIANS BY TECHNICAL ABILITY AND KNOWLEDGE. CONTACT CLIENTS WITH ADDITIONAL RECOMMENDED SERVICE / REPAIR NEEDS. REVIEW SERVICE / REPAIRS WITH CLIENT BY PERFORMING A THOROUGH ACTIVE DELIVERY OF THE VEHICLE. USE PROPER PHONE SKILLS TO SET UP APPOINTMENTS AND HELP CLIENTS WITH THEIR SERVICE NEEDS.

MEET AND GREET CLIENTS IN DRIVE. BUILD RELATIONSHIPS AND TRUST BY USING THOROUGH, EFFICIENT SERVICE WRITING SKILLS AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE. HELP ANALYZE VEHICLE SERVICE MAINTENANCE NEEDS AND PROVIDE CLIENTS WITH PROPER ESTIMATES AND RECOMMENDED SERVICE NEEDS AS APPROPRIATE. DISPATCH WORK TO TECHNICIANS BY TECHNICAL ABILITY AND KNOWLEDGE. CONTACT CLIENTS WITH ADDITIONAL RECOMMENDED SERVICE / REPAIR NEEDS. REVIEW SERVICE / REPAIRS WITH CLIENT BY PERFORMING A THOROUGH ACTIVE DELIVERY OF THE VEHICLE. USE PROPER PHONE SKILLS TO SET UP APPOINTMENTS AND HELP CLIENTS WITH THEIR SERVICE NEEDS.

OVERSEE 34 NORTHERN CALIFORNIA LOCATIONS. TRAVELED TO NEW ORLEANS AND AREAS OF TEXAS TO OFFER TRAINING AND SUPPORT TO FRANCHISEES. AND CREWS. PRIMARILY RESPONSIBLE FOR TRAINING FRANCHISEES, MANAGERS AND CREW MEMBERS IN ALL ASPECTS OF BUSINESS MANAGEMENT, CUSTOMER SERVICE, CALIFORNIA B.A.R. REGULATIONS AND OVERALL PRODUCTIVITY OF COMPANY. PLANNED AND CONDUCTED 2 DAY CLASSROOM TRAINING SEMINARS FOR FRANCHISEES, FOLLOWED UP BY 2 WEEKS OF APPLIED TRAINING ON SITE WHEN LOCATION WAS OPENED. TOPICS COVERED INCLUDE SALES PRESENTATIONS, EXCEPTIONAL CUSTOMER SERVICE SKILLS, COST OF GOODS, PAYROLL MANAGEMENT, ADVERTISING / MARKETING SKILLS, HAZMAT / SAFETY TRAINING AND CALIFORNIA B.A.R. REGULATIONS TRAINING. PLANNED AND CONDUCTED EVENING ONSITE TRAINING SEMINARS FOR CREW MEMBERS. SUBJECTS COVERED ARE GREETING CUSTOMERS, RECOMMENDING SERVICE NEEDS AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE. SERVE AS TECHNICAL ADVISOR FOR 160 NATIONWIDE LOCATIONS. AIDE FRANCHISEES WITH CANDIDATE INTERVIEWING AND HIRING.