Jira
Dan Dragonetti
Project Management Professional
Surrey,BC
Summary
Project Management Professional and People Leader with experience leading distributed cross-functional teams to successfully deliver a wide variety of large and complex projects. Adept at developing and controlling budgets, building high-performing teams, managing risks, and liaising with execute leadership.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Engagement Delivery Manager
Salesforce
Vancouver, BC
06.2022 - Current
- Skillfully execute consulting engagements to design and implement custom Salesforce solutions, such as launching Health Cloud for the Genetics Counseling business of a large US diagnostic lab company, ensuring customer success by following established methodology, being organized, and fostering a high-performing culture.
- Forge strong working relationships with customers, coworkers, and partners around the world, earning their trust by consistently showing a high level of competence, reliability, integrity, and empathy.
- Have earned a reputation for delivery excellence by turning around struggling projects, including one that was at risk of disappointing the customer, so that the company was subsequently able to bid on a new RFP – something that was previously off the table.
Program Manager
Traction On Demand
Burnaby, BC
11.2021 - 06.2022
- Led Project Delivery Teams through the design and implementation of custom Salesforce solutions and other strategic engagements, establishing myself as a versatile and highly dependable delivery leader.
- Cultivated a results-oriented, customer-focused team culture to help ensure strong client relationships and repeat business opportunities, including follow-on engagements to drive even more customer value.
- Ensured successful delivery engagements, including rolling out a new Service Cloud solution to over 16,000 call center agents for a large US digital media company, by leveraging my depth of project management expertise, business acumen, superior organization, and strong communication skills.
Portfolio Manager (Team Lead)
LifeLabs Medical Laboratories
Burnaby, BC
02.2021 - 11.2021
- Consistently delivered projects in my portfolio on-time and on-budget by providing a vision of success for my team while leading with empathy and fostering a high-performing team culture.
- Successfully supported several executives in planning and executing their project portfolios with a total annual capital budget of approximately $7M, by listening effectively, collecting and analyzing the necessary data, and developing project and resource plans that aligned with the higher-level corporate level strategy.
- Recruited, onboarded, and coached my staff to success by defining clear performance goals, jointly establishing career development plans, and supporting their effort to grow and improve.
Program Manager
LifeLabs Medical Laboratories
Burnaby, BC
03.2018 - 02.2021
- Ensured on-time and on-budget completion of projects by helping Project Managers establish clear project governance, develop robust implementation plans, and execute effectively.
- Provided timely and accurate reporting on the portfolio health to Executive Leadership by creating a reporting methodology for my team and status reports and dashboards for executive stakeholders.
- Helped develop junior staff through mentorship and coaching on project management methodology, business principles, conflict resolution, and how to navigate difficult situations.
Project Manager
LifeLabs Medical Laboratories
Burnaby, BC
12.2013 - 03.2018
- Consistently completed large and complex projects on time and budget by leveraging project management best practices, my ability to quickly learn new lines of business, and strong interpersonal skills.
- Successfully implemented major change initiatives through effective development and execution of change management plans based on the ADKAR change model and best practices from PROSCI.
- Liaised between business units, head and regional offices, vendors, partners, contractors, and clients to create alignment on objectives and expectations, helping to ensure projects’ success.
- Demonstrated my versatility and adaptability by producing a wide variety of project deliverables, such as business cases, budgets, schedules, test plans, inputs to our RFPs, responses to industry RFPS, briefing notes, process maps, risk assessments, and more.
Project Manager II
TELUS Communications
Burnaby, BC
03.2013 - 12.2013
- Successfully managed cross-functional projects, including expanding company’s fiber optic network and improving the recovery of rented equipment, by quickly learning the company’s project management methodology and developing strong working relationships with key stakeholders.
- Developed a strong internal network through effective collaboration with coworkers from various departments to complete business cases, budgets, project plans, and project deliverables.
- Fostered a positive and collaborative culture among project teams by organizing social events and getting involved with extracurricular activities, such as fundraising and volunteer work in the community.
Project Manager
Platinum Properties Group
Vancouver, BC
10.2010 - 12.2012
- Provided oversight and supervision on behalf of the company’s ownership and ensured that the company’s interests were protected while managing a national portfolio of multifamily properties through close collaboration with stakeholders and my strong communication skills.
- Advanced the company’s strategic agenda by identifying attractive investment opportunities through research, fostering relationships in the industry, and performing due diligence.
- Successfully completed various capital improvement and property repositioning projects across the country by leveraging my project management expertise, high degree of organization, and communication skills to establish strong working relationships with key stakeholders.
- Helped to develop team mates through coaching and providing guidance on project management best practices and other business principles.
Senior Project Manager (Team Lead)
Neptune Technology Group
Burnaby, BC
04.2007 - 10.2010
- Recruited and led a team of Project Managers and Service Technicians who completed new water metering technology implementations and conservation programs for water purveyors across the country
- Grew revenues by over 10% and improved profitability by over 40% in three years by building a strong team, winning new and repeat business, and creating capacity through streamlined business processes
- Earned numerous directly negotiated contracts and over a dozen recommendation letters from clients by exceeding expectations and providing exceptional responsiveness to their problems and concerns
- Contributed to the company’s win-rate of over 90% for RFP responses by designing and implementing a streamlined service delivery model, following LEAN principles, and an end-to-end collaborative approach.
Project Manager
Neptune Technology Group
Richmond, BC
03.2005 - 04.2007
- Managed the City of Richmond’s Water Meter Program, earning a negotiated 3-year contract extension by exceeding expectations and providing exceptional customer service to the City and its residents.
- Significantly improved the program’s profitability by conducting process analysis and implementing innovative new technologies to streamline several processes and dramatically boost productivity.
- Ensured the safety of workers, the public, and the environment by developing and implementing a Safety Program that established clear expectations and by conducting on-site inspections of staff.
- Recruited, trained, and managed a 12-person team of staff and contractors.
Education
EMBA - Business Management
Beedie School of Business, Simon Fraser University
Vancouver, BC 09.2009 - 06.2011
Bachelor of Commerce - Management Information Systems (Co-op Program)
Haskayne School of Business, University of Calgary
Calgary, AB 09.1997 - 06.1999
Bachelor of General Studies - Management
Haskayne School of Business, University of Calgary
Calgary, AB 09.1993 - 06.1997
Skills
Frameworks: Agile, Waterfall, Scrumundefined
Software
MS Project
SmartSheet
Asana
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Health Cloud
MS Office
Google Suite
Lucidchart
MS Visio
Photoshop
MS Teams
SharePoint
Slack
Certification
Certified SAFe 6 Agilist (SA)
Timeline
Project Management Professional (PMP)
11-2022
Engagement Delivery Manager
Salesforce
06.2022 - Current
Salesforce Certified Admin (SCA)
03-2022
Program Manager
Traction On Demand
11.2021 - 06.2022
Portfolio Manager (Team Lead)
LifeLabs Medical Laboratories
02.2021 - 11.2021
Program Manager
LifeLabs Medical Laboratories
03.2018 - 02.2021
Project Manager
LifeLabs Medical Laboratories
12.2013 - 03.2018
Project Manager II
TELUS Communications
03.2013 - 12.2013
Project Manager
Platinum Properties Group
10.2010 - 12.2012
EMBA - Business Management
Beedie School of Business, Simon Fraser University
09.2009 - 06.2011
Certified SAFe 6 Agilist (SA)
01-2008
Certified ScrumMaster (CSM)
06-2007
Senior Project Manager (Team Lead)
Neptune Technology Group
04.2007 - 10.2010
Project Manager
Neptune Technology Group
03.2005 - 04.2007
Bachelor of Commerce - Management Information Systems (Co-op Program)
Haskayne School of Business, University of Calgary
09.1997 - 06.1999
Bachelor of General Studies - Management
Haskayne School of Business, University of Calgary
09.1993 - 06.1997
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