Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Danielle Cowart

Prince George,BC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Mobilinq
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Front End Customer Service Manager

Walmart
04.2019 - 01.2024
  • Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
  • Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
  • Maintained a clean, organized workspace to create a welcoming environment for customers.
  • Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.

Education

High School Diploma -

Rockledge Highschool
Rockledge, Florida
06.2019

Skills

  • Customer Service

Languages

English
Native or Bilingual

Additional Information

Availability


Mon - 10 am to 6 pm

Tue - 10 am to 6 pm

Wed - 10 am to 6 pm

Thur - 10 am to 5:30 pm

Fri - 10 am to 6 pm

Sat - 10 am to 5:30 pm

Sun - 11 am to 5 pm

Timeline

Customer Service Representative

Mobilinq
01.2022 - Current

Front End Customer Service Manager

Walmart
04.2019 - 01.2024

High School Diploma -

Rockledge Highschool

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Danielle Cowart