Dan Clements
Calgary
Summary
Dynamic operations manager with a proven track record at TJX Companies, excelling in workflow management and customer follow-up. Successfully enhanced employee performance and retention through effective training and communication strategies. Leveraged data-driven insights to optimize resource allocation, achieving timely project delivery while fostering a culture of accountability and collaboration.
Overview
15
15
years of professional experience
Work History
Retail and Processing Manager
Goodwill Industries of Alberta
12.2015 - Current
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Collaborated with director on process improvement initiatives to attain goals.
- Observed production control points and equipment and monitored personnel allocation and resources to meet quality standards.
- Managed high-volume workloads effectively to meet strict deadlines, prioritizing tasks based on urgency and importance.
- Identified bottlenecks in existing workflows for devising strategic plans aimed at minimizing potential roadblocks.
- Implemented continuous improvement initiatives, resulting in reduced waste and increased efficiency across all aspects of processing operations.
- Evaluated and assessed employee performance to meet production and data targets.
- Utilized data-driven decision-making techniques to identify trends that informed future organizational strategies.
- Optimized resource allocation by analyzing current processes and identifying areas for improvement.
- Fostered a culture of accountability, setting clear expectations for team members that led to improved performance metrics over time.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Implemented workflow processes and pre-production of donated product by analyzing production reports.
Operations Manager
TJX Companies
10.2010 - 10.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Estevan Comprehensive
Estevan, SKBusiness Admin - Marketing And Tourism
University of Regina
Regina, SK06-1994
Skills
- Customer follow-up
- Operations management
- Workflow management
- Scheduling coordination
Timeline
Retail and Processing Manager
Goodwill Industries of Alberta
12.2015 - Current
Operations Manager
TJX Companies
10.2010 - 10.2015
Estevan Comprehensive
Business Admin - Marketing And Tourism
University of Regina
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