Summary
Overview
Work History
Education
Skills
Timeline
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Dan Baldwin

Lafayette

Summary

Reliable practice manager offering several years of experience working in busy, customer-driven environments.

Overview

28
28
years of professional experience

Work History

Practice Manager

Art of smiles dentistry
Lafayette
04.2021 - Current
  • Manage the daily operations of the practice.
  • Implement new policies to improve patient care and streamline processes.
  • Analyze patient feedback to identify areas for service improvement.
  • Maintain an inventory of medical supplies and equipment for practice needs.
  • Manage vendor relationships for supplies and services related to the practice.
  • Oversee all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Support entire practice's staff, which boosted efficiency and improved overall process flow.

Front Desk/Front Office Assistant

Bay Alarm Company
Martinez
09.2004 - 05.2028
  • Managed front desk operations and greeted visitors at Bay Alarm Company.
  • Answered phone calls and directed inquiries to appropriate departments.
  • Maintained office supplies inventory and placed orders as needed.
  • Provided administrative support to team members and leadership staff.
  • Maintained a clean front office environment including lobby area.
  • Retrieved messages from voicemail to forward to appropriate personnel.
  • Greeted customers and provided assistance with inquiries.
  • Performed data entry of information into computer systems.

Office Manager

Do Good Vines
Lafayette
06.2008 - 03.2020
  • Managed daily office operations and coordinated team activities at Do Good Vines.
  • Scheduled appointments and meetings to optimize workflow and productivity.
  • Organized files and maintained records for efficient information retrieval.
  • Oversaw inventory management and procurement of office supplies as needed.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from customers and promptly contacted clients with past due payments.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with customers.

Office Coordinator

Peterson Power Systems
San Leandro
02.2000 - 06.2004
  • Coordinated office operations to support daily activities and maintain efficiency.
  • Managed scheduling for meetings, appointments, and travel arrangements for staff.
  • Maintained office supplies inventory and coordinated purchasing with vendors.
  • Communicated with clients and vendors to address inquiries and resolve issues.
  • Created and maintained filing systems, both paper and electronic.
  • Followed up with customer inquiries via phone or email promptly.
  • Provided administrative support for all departments

Education

High School Diploma -

Contra Costa Christian
Walnut Creek
06-1996

Skills

  • Billing management
  • Office administration
  • Customer relationship management
  • Appointment scheduling
  • Data entry accuracy
  • Records management

Timeline

Practice Manager

Art of smiles dentistry
04.2021 - Current

Office Manager

Do Good Vines
06.2008 - 03.2020

Front Desk/Front Office Assistant

Bay Alarm Company
09.2004 - 05.2028

Office Coordinator

Peterson Power Systems
02.2000 - 06.2004

High School Diploma -

Contra Costa Christian

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Dan Baldwin