Dan Baldwin
Lafayette
Summary
Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Overview
28
28
years of professional experience
Work History
Practice Manager
Art of smiles dentistry
Lafayette
04.2021 - Current
- Manage the daily operations of the practice.
- Implement new policies to improve patient care and streamline processes.
- Analyze patient feedback to identify areas for service improvement.
- Maintain an inventory of medical supplies and equipment for practice needs.
- Manage vendor relationships for supplies and services related to the practice.
- Oversee all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Support entire practice's staff, which boosted efficiency and improved overall process flow.
Front Desk/Front Office Assistant
Bay Alarm Company
Martinez
09.2004 - 05.2028
- Managed front desk operations and greeted visitors at Bay Alarm Company.
- Answered phone calls and directed inquiries to appropriate departments.
- Maintained office supplies inventory and placed orders as needed.
- Provided administrative support to team members and leadership staff.
- Maintained a clean front office environment including lobby area.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Greeted customers and provided assistance with inquiries.
- Performed data entry of information into computer systems.
Office Manager
Do Good Vines
Lafayette
06.2008 - 03.2020
- Managed daily office operations and coordinated team activities at Do Good Vines.
- Scheduled appointments and meetings to optimize workflow and productivity.
- Organized files and maintained records for efficient information retrieval.
- Oversaw inventory management and procurement of office supplies as needed.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from customers and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with customers.
Office Coordinator
Peterson Power Systems
San Leandro
02.2000 - 06.2004
- Coordinated office operations to support daily activities and maintain efficiency.
- Managed scheduling for meetings, appointments, and travel arrangements for staff.
- Maintained office supplies inventory and coordinated purchasing with vendors.
- Communicated with clients and vendors to address inquiries and resolve issues.
- Created and maintained filing systems, both paper and electronic.
- Followed up with customer inquiries via phone or email promptly.
- Provided administrative support for all departments
Education
High School Diploma -
Contra Costa Christian
Walnut Creek06-1996
Skills
- Billing management
- Office administration
- Customer relationship management
- Appointment scheduling
- Data entry accuracy
- Records management
Timeline
Practice Manager
Art of smiles dentistry
04.2021 - Current
Office Manager
Do Good Vines
06.2008 - 03.2020
Front Desk/Front Office Assistant
Bay Alarm Company
09.2004 - 05.2028
Office Coordinator
Peterson Power Systems
02.2000 - 06.2004
High School Diploma -
Contra Costa Christian