Dan Aboumourad
London,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
Restaurant Owner
St.Thomas Roadhouse
10.2012 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons.
Restaurant Owner
Byron Freehouse
01.2018 - 01.2022
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Restaurant Supervisor/Managing Bartender
Alibi Roadhouse
10.2002 - 09.2012
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Manager
Tim Hortons
06.2000 - 10.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Little Caesars Pizza
10.1997 - 09.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Diploma - Police Foundations
Toronto School of Business
London, ON11-2003
Skills
- Staff Supervision
- Business Planning
- Customer Engagement
- Relationship Building
- Coaching and Mentoring
- Conflict Resolution
Timeline
Restaurant Owner
Byron Freehouse
01.2018 - 01.2022
Restaurant Owner
St.Thomas Roadhouse
10.2012 - Current
Restaurant Supervisor/Managing Bartender
Alibi Roadhouse
10.2002 - 09.2012
Manager
Tim Hortons
06.2000 - 10.2002
Manager
Little Caesars Pizza
10.1997 - 09.2000
Diploma - Police Foundations
Toronto School of Business
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