Damon Charles
Toronto,ON
Summary
To continue a career focusing on customer service and marketing while utilizing my ambition, charisma and quick-thinking skills. My goal is to further develop my strong problem solving and interpersonal skills by elevating the experiences of all clients, customers and colleagues while simultaneously promoting company values.
Overview
21
21
years of professional experience
Work History
Guest Services Specialist
DelSuites (Tridel)
06.2023 - Current
- Managed housekeeping and maintenance operations to ensure pristine conditions of luxury suites.
- Facilitated high-level personalized interactions to ensure guest satisfaction during short-term visits.
- Streamlined processes to ensure timely and efficient guest service.
- Streamlined special request coordination and provided in-suite orientations to enhance guest experience.
Lead Concierge
Tricon Residential
10.2020 - 03.2023
- Demonstrated expertise in proactively identifying and addressing residents' needs and preferences.
- Executed security and safety practices to ensure organizational integrity.
- Cultivated and sustained a positive environment to enhance experiences for guests and colleagues.
- Collaborated with maintenance and management teams to provide actionable feedback for system enhancements.
Brand Ambassador
Rogers Communications
11.2019 - 10.2020
- Advised existing and prospective clients on product and service offerings to enhance customer understanding.
- Managed client communication by responding to questions and concerns across various channels, including in-person, phone, and social media.
- Fostered a welcoming atmosphere to optimize engagement and satisfaction for all stakeholders.
Diamond Consultant
Spence Diamonds
07.2016 - 10.2019
- Executed sales strategies through comprehensive metrics analysis and focused coaching initiatives.
- Showcased valuable products with assured confidence and expertise.
- Assisted in managing inventory of 3000 model rings and supported navigation of global inventory of 2000 diamonds.
- Achieved personal sales growth from $1.2 million in 2017 to $1.4 million in 2018.
Sales Associate
EB Games
11.2015 - 07.2016
- Mastered product knowledge and promotional strategies to enhance customer interactions.
- Focused on premium product lines and high-margin equipment to enhance revenue generation.
- Applied expertise in product offerings and promotions to effectively close sales and foster positive customer experiences.
Sales Lead
American Eagle Outfitters
02.2015 - 06.2016
- Drove sales performance beyond goals while improving customer engagement and service quality.
- Implemented coaching strategies to empower associates in achieving targeted goals and fostering teamwork.
- Emphasized and integrated company values into daily operations to enhance brand reputation.
Prep Cook/General Utility
The Kennedy Public House
Toronto
06.2014 - 08.2015
Sales Associate, Lumber/Electrical/Plumbing
Home Depot
03.2009 - 06.2014
- Demonstrated expertise in conflict resolution with peers, vendors, and customers through patience and respect.
- Demonstrated exceptional customer service skills in both retail and call center environments.
- Demonstrated expertise in assessing inventory requirements and forecasting promotional needs.
- Facilitated educational and instructive workshops for homeowners and children, enhancing community knowledge.
- Facilitated collaboration among associates and management to achieve high-quality results and reinforce company values.
Assistant Shipping Coordinator
Rubies Costume Company
Markham
06.2005 - 09.2012
Education
Bachelor of Arts - Communications
Wilfrid Laurier University
Waterloo, ON01.2013
Skills
Pursues opportunities for knowledge acquisition and professional growth in customer service and marketing
Demonstrates expertise in collaborating with volunteers and partners while overseeing multiple accounts
Delivers impactful motivational speeches to colleagues and volunteers, enhancing engagement and morale during execution
Implements instructions with precision and communicated directives effectively
Oversees multiple projects with competing demands, ensuring timely and budget-conscious execution
Demonstrates capacity to energize and guide teams toward achieving shared objectives
Assists colleagues with various computer tasks Supported team members in utilizing Microsoft Office applications effectively
Implements rapid response strategies to address unforeseen issues, ensuring participant safety and satisfaction
Oversees inventory management and coordinated shipping operations
Exhibits an enthusiastic demeanor and maintains a positive attitude in all internal and external interactions
Languages
English
Native or Bilingual
Other Volunteer History
- Notre Dame C.S.S., Assistant Football Coach/Trainer, Ajax, 2009-09, 2010-12
- Katrina Relief Volunteer, Property Maintenance and Demo, New Orleans, 2006-03, 2008-08
- Easter Seals Foundation, Team Coordinator, Toronto, 2006-09, 2009-06
Timeline
Guest Services Specialist
DelSuites (Tridel)
06.2023 - Current
Lead Concierge
Tricon Residential
10.2020 - 03.2023
Brand Ambassador
Rogers Communications
11.2019 - 10.2020
Diamond Consultant
Spence Diamonds
07.2016 - 10.2019
Sales Associate
EB Games
11.2015 - 07.2016
Sales Lead
American Eagle Outfitters
02.2015 - 06.2016
Prep Cook/General Utility
The Kennedy Public House
06.2014 - 08.2015
Sales Associate, Lumber/Electrical/Plumbing
Home Depot
03.2009 - 06.2014
Assistant Shipping Coordinator
Rubies Costume Company
06.2005 - 09.2012
Bachelor of Arts - Communications
Wilfrid Laurier University