DAMON WONG
Richmond,BC
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Proactively present complementary or premium products and services that the customer may benefit from. Dynamic and reliable with exceptional customer service and communication skills.
Overview
6
6
years of professional experience
Work History
Installation Specialist
BlackBoxMyCar
Richmond, BC
02.2023 - Current
- Perform professional dash cam installations in customer vehicles, ensuring proper placement, wiring, and functionality.
- Troubleshoot and resolve installation or technical issues, ensuring the equipment works as intended before vehicle delivery.
- Provide professional advice and assess customer requirements to match dash cams and battery packs with their needs and usage preferences.
- Educate customers on the operation and functionality of their installed products.
Personal Banking Associate
TD Canada Trust
Richmond, BC
01.2021 - 01.2022
- Showcase exceptional product knowledge specifically for types of accounts, credit card products, car loans, personal loans, line of credit, and assist with applying for said applications with efficiency and accuracy.
- Identify opportunities to introduce and upsell banking products and services that fit the customer’s financial goals (e.g., investment products, insurance, higher-tier credit cards).
- Make use of the opportunity and leads tracking system to place warm and cold calls for sales and retention purposes.
- Constantly engaging other partners by working closely and communicating efficiently resulting in exceptional client relationships.
- Evaluate and analyze customers' financial situations, including their income, savings, credit history, and financial goals.
Customer Experience Associate
TD Canada Trust
01.2019 - 01.2021
- Informing customers inquiries about banking accounts, products, and services
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Assisting customers with processing transactions, such as withdrawals, deposits, and payments, fulfilling their needs, and resolving complaints.
- Ensure compliance with all internal controls and established policies and procedures.
Brand Ambassador
Canada Goose
01.2018
- Provide the highest level of customer service coordinated with Canada Goose’s expectation of quality and authenticity
- Educate customers on specific product features and benefits of different types of merchandise
- Ensure proper organization and accessibility of merchandise broken down by style, color, and size
- Attend all product knowledge sessions to gain knowledge on Canada Goose’s products and be an expert on customer queries.
Eyewear Consultant
Iris Optical
01.2017
- Pretest eye exams for patients, prepare files for the optometrist in advance for patients’ eye exams
- Handle cash flow and payments for purchases
- Make appointments, eye exam reminders, and eye exam confirmations
- Receptionist procedures, filling in patient information, helping patients to file their claims, etc.
Eyewear Consultant
Eyestar Optical
01.2016
- Provide product knowledge to consumers about sunglasses and prescription glasses
- Perform basic technical measurement and adjustments of eyewear
- Demonstrate products and aid in lens and frame selection
- Inputting claims for customers.
Education
Bachelor of Arts - Psychology
University of British Columbia
Vancouver08-2024
Diploma in Kinesiology -
Langara College
12.2020
Skills
- Several leadership assets such as communication, organizational, and teamwork skills
- Punctual and Time management
- Cooperation
- Positive attitude
- Self-motivated, initiative, high level of energy, quick learner
- Able to follow instructions with minimal supervision
- Proficient in MS Word, Excel, PowerPoint, and Outlook
- Fluent in English, Mandarin, and Cantonese
References
References available upon request.
Timeline
Installation Specialist
BlackBoxMyCar
02.2023 - Current
Personal Banking Associate
TD Canada Trust
01.2021 - 01.2022
Customer Experience Associate
TD Canada Trust
01.2019 - 01.2021
Brand Ambassador
Canada Goose
01.2018
Eyewear Consultant
Iris Optical
01.2017
Eyewear Consultant
Eyestar Optical
01.2016
Bachelor of Arts - Psychology
University of British Columbia
Diploma in Kinesiology -
Langara College
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