Summary
Overview
Work History
Education
Skills
Careerhighlight
Timeline
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DAMMY SANNI

Calgary,AB

Summary

A highly motivated individual with 3 years’ experience in diverse organization with developed skills in problem identification, analysis, and implementation of effective solutions critical to the growth of her organization. Strong facilitator is adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities and the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

6
6
years of professional experience

Work History

Manager

FEDERAL INLAND REVENUE SERVICE
01.2017 - 01.2023
  • Streamline the Revenue Accounting Processes and enhance Internal Control
  • Reconcile Deferred Revenue and Rebate Accounts to ensure compliance
  • Assist in the preparation of Income statement and Balance Sheet
  • Prepare Journal Entries and General Ledger Accounts reconciliation
  • Preparation of monthly management Report
  • Ensure proper internal Control in the Financial reporting process
  • Prepare and update relevant notes to the accounts on the financial statement
  • Maintain data integrity and accuracy in the preparation of the financial statement
  • Preparation of the Monthly Bank Reconciliation Statement
  • Ensure that cash flow is properly monitored and managed
  • Liaise with the HR Department to ensure that all employee Data are accurate and updated for the Payroll Management System
  • Prepare and submit all Relevant Tax Returns for both Direct and Indirect Taxes to the relevant Tax Agency
  • Staying current with federal and state tax regulations, labor laws, and employment standards to ensure accurate and compliant payroll processing
  • Prepare Audit working File for the External Auditors
  • Preparation of all relevant Monthly, Quarterly and Annual Reports.

Customer Support Agent

FOUNDEVER
04.2024
  • Handle inbound calls, assisting customer with inquiries and account updates linked to their prepaid wireless services
  • Deliver first-class service and Customer support focused on first-call resolution and customer experience
  • Educate Customers on current product features, service offerings, and Billing charges
  • Utilize proactive retention skills to turn requests for disconnection or downgrade into sales, thereby identifying customers’ needs
  • Ensured service delivered to customers meets contractual Key Performance Indicators (‘KPIs’)
  • Kept meticulous and secure records of sensitive financial and personal information
  • Accurately process and record call transactions using a designated software
  • Efficiently complete all necessary system work and documentation
  • Follow up and make Scheduled call back to customers where necessary.

Education

Master of Business Administration -

University of South Wales in Partnership with UNICAF
01.2023

Fellow -

The Institute of Chartered Accountant of Nigeria(ICAN)
01.2022

B.Sc. Accounting -

Covenant University
01.2008

Skills

  • Process improvement
  • Written and verbal communication
  • MS Office
  • Zoom
  • SharePoint
  • Analytical thinking
  • Strategic planning
  • Management skills
  • Leadership and managerial skills
  • Time management and Prioritization
  • Advanced use of MS Excel
  • PowerPoint for data analysis and presentation
  • Strong communication
  • Interpersonal abilities
  • Conflict Resolution

Careerhighlight

Identified as one of the most customer-centric staff in an organization of circa 10,000 employees.

Timeline

Customer Support Agent

FOUNDEVER
04.2024

Manager

FEDERAL INLAND REVENUE SERVICE
01.2017 - 01.2023

Master of Business Administration -

University of South Wales in Partnership with UNICAF

Fellow -

The Institute of Chartered Accountant of Nigeria(ICAN)

B.Sc. Accounting -

Covenant University
DAMMY SANNI