Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Damla Kaya

Toronto,ON

Summary

Dynamic and results-driven professional with extensive experience at Fortinos Supermarket, excelling in operational efficiency and inventory management. Proven track record in optimizing stock levels and enhancing merchandising strategies, while fostering strong team collaboration. Skilled in quality control and employee scheduling, consistently achieving financial goals and improving customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bulk Manager

Fortinos Supermarket
10.2023 - Current
  • Managed bulk inventory levels to optimize stock availability and minimize waste.
  • Oversaw daily operations of bulk department, ensuring compliance with safety and quality standards.
  • Trained and mentored staff on proper handling techniques and equipment use for bulk products.
  • Collaborated with sales representatives on promotional campaigns, effectively increasing product visibility and sales volume in key market segments.
  • Reviewed pricing and ordered food ingredients, and supplies.
  • Coordinated with vendors to ensure timely delivery of bulk goods, maintaining strong supplier relationships.
  • Increased sales by 23%

HBC Manager

Fortinos Supermarket
11.2024 - 09.2025


  • Operations: Manage daily operations, including ordering, receiving, stocking, and ensuring product rotation and removal of expired items.
  • Sales & Profitability: Drive sales, control costs (shrinkage), and meet financial goals for the department.
  • Merchandising: Implement company display standards, change signage and prices, and maintain clean, organized shelves and backrooms.
  • Customer Service: Act as a primary contact for customers, resolve complaints, and champion company service programs.
  • Inventory Management: Conduct daily inventories, write orders, and ensure adequate stock levels.

PI Manager

Fortinos Supermarket
11.2022 - 10.2023
  • Inventory Management: Conduct regular and accurate cycle counts or physical inventory (PI) counts, investigate and resolve stock discrepancies, track inventory levels, and process orders. OVP Investigations.
  • Stocking and Merchandising: Unpack deliveries, stock shelves and displays, ensure proper product rotation (first-in, first-out), and check expiration dates.
  • Pricing and Documentation: Price items correctly using tags or stickers, and prepare shipping or receiving documentation as required.
  • Customer Service: Greet customers, assist them with locating items, and answer product questions.
  • Store Maintenance: Maintain cleanliness and organization in assigned areas, including shelves, aisles, and stockrooms.

Equipment Operation: May involve operating equipment such as hand trucks, dollies, or forklifts (if certified) to move stock.


PI Department Part Time

Fortinos Supermarket
11.2020 - 11.2022

Managing and updating planograms

Coordinating inventory counts

DC and DSD receiving

Input orders to ensure product is always stocked

Ensure accurate product scanning




Education

No Degree - Tourism And Travel Management

IBT College
Toronto, ON
08-2020

Bachelor of Science - Computer Engineering

Toros University
Mersin, Turkey
10-2018

Skills

  • Operational efficiency
  • Stock rotation
  • Ordering of products
  • Employee scheduling
  • Quality control
  • Visual merchandising
  • SAP and MS Office

Languages

Turkish

Certification

  • First Aid/CPR Certified
  • Licensed Powered Pallet - June, 2028

Timeline

HBC Manager

Fortinos Supermarket
11.2024 - 09.2025

Bulk Manager

Fortinos Supermarket
10.2023 - Current

PI Manager

Fortinos Supermarket
11.2022 - 10.2023

PI Department Part Time

Fortinos Supermarket
11.2020 - 11.2022

No Degree - Tourism And Travel Management

IBT College

Bachelor of Science - Computer Engineering

Toros University
Damla Kaya