Damionne Degraffinreaidt
Campbell,CA
Summary
Highly motivated and results-oriented financial professional with 20 years of experience in the financial industry. Committed
to delivering exceptional customer service and building strong relationships both internally and externally. Focused on maintaining high-level of accuracy & productivity as well as achieving branch goals.
Overview
20
20
years of professional experience
Work History
Assistant Manager
First Republic Bank
04.2019 - Current
- Played key roles in growing branch's deposit portfolio through proactive client outreach and relationship management efforts.
- Grew branch deposit goals year-over-year by 20%.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Partnered with specialists (Mortgage Bankers, Wealth Managers, and Business/Commercial Bankers) to help clients with specialized financial needs.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Lead Branch as MOD since September 2022.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Preferred Banker
First Republic Bank
12.2009 - 04.2019
- Built relationships with clients to discover needs and tailor solutions and recommendations.
- Acquired new clients by actively working referrals through internal and external sources.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Maintained strict compliance with all banking regulations, ensuring secure and trustworthy environments for clients.
- Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain competitive edges in our banking market.
- Mentored junior staff members, fostering supportive work environments that encouraged professional growth and development.
Business Specialist
Wells Fargo Bank, N.A.
04.2006 - 12.2009
- Increased client satisfaction by providing tailored financial solutions and expert advice on small business banking products.
- Managed diverse portfolios of small business accounts, maintaining excellent customer service and timely communication.
- Developed strong relationships with clients, which led to higher customer retention and increased referrals.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Collaborated with cross-functional teams to identify opportunities for referrals.
Retail Personal Banker
Wells Fargo
07.2004 - 04.2006
- Enhanced customer satisfaction by providing personalized financial advice and tailored banking solutions.
- Increased new account acquisitions through effective cross-selling of bank products and services.
- Cross-sold bank products and services to meet customer needs and provide options.
Education
No Degree - Computer And Information Systems
San Diego State University
San Diego, CASkills
- 20-years of banking experience, providing outstanding services to clients
- Collaborate well with others to achieve business results
- Self-motivated, highly organized, with strong interpersonal skills
- Ability to multitask in fast-paced environments
- Strong verbal and written communication skills
Accomplishments
- Opened and grew 2 brand new First Republic Bank offices in Facebook's Campus and Mountain View, CA
- First Republic Bank - Rising Star 2011
- First Republic Bank - Summer Grow and Go Winner 2018
- Wells Fargo Bank - Circle of Excellence 2006-2008
Timeline
Assistant Manager
First Republic Bank
04.2019 - Current
Preferred Banker
First Republic Bank
12.2009 - 04.2019
Business Specialist
Wells Fargo Bank, N.A.
04.2006 - 12.2009
Retail Personal Banker
Wells Fargo
07.2004 - 04.2006
No Degree - Computer And Information Systems
San Diego State University
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