Damion Johnson
Ajax,ON
Summary
Results-driven IT Specialist with over 19 years of experience leading IT operations, digital transformation, and enterprise infrastructure management. Adept at aligning technology strategies with business objectives to drive innovation, improve efficiency, and enhance security. Takes initiative and demonstrates exceptional dedication. Excellent team management, multitasking, problem-solving, and resource management skills. Confident and patient worker with an ability to develop and maintain professional rapport with colleagues and clients through effective communication.
Overview
19
19
years of professional experience
Work History
Director of Information Technology
RealServus Holding Corp
11.2018 - Current
- Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, and cloud environments across 4 companies.
- Ensure the availability, reliability, and security of mission-critical applications and systems
- Develop and enforce IT security protocols, disaster recovery plans, and business continuity measures across the organization.
- Manage IT budgets, resource allocation, and vendor relationships
- Collaborate with cross-functional teams to align IT solutions with business objectives.
- Monitor system performance, identify inefficiencies, and implement optimizations.
- Oversee the integration of new technologies, systems, and business acquisitions.
- Lead and mentor IT operations teams, fostering innovation and efficiency.
- Track and manage software license renewals and hardware lease agreements.
- Develop IT operational strategies and roadmaps for new entities.
- Document IT processes, policies, and best practices.
- Oversee IT support operations, ensuring timely resolution of technical issues across 4 companies.
- Manage user onboarding and offboarding, including system access and security.
- Maintain and administer enterprise phone systems (PBX), CCTV, and access control systems
- Lead IT infrastructure projects, including network setups and branch relocations
- Implement cybersecurity measures to safeguard organizational data
- Ensure compliance with industry standards and regulatory requirements
- Identify and execute process improvements and automation initiatives
- Other duties as assigned
- Championed best practices in information management while maintaining a focus on continuous improvement to drive operational excellence throughout the organization.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
Network/Technology Officer
JMMB Group Limited
07.2006 - 12.2018
- Installed and maintained local and remote hardware/software for JMMB and its subsidiaries.
- Monitored servers, services, and applications to ensure business continuity.
- Administered and monitored Local and Wide Area Networks (LAN/WAN) to maintain optimal network performance.
- Managed Cisco/Altigen PBX systems for banking and investment services, including two call centers, and provided support for Trinidad and the Dominican Republic locations.
- Maintained and supported the company’s telephony infrastructure, including backup and recovery operations.
- Implemented and documented changes to client applications, databases, and IT environments.
- Managed IT inventory, ensuring reorder levels were maintained.
- Coordinated with contractors on outsourced IT projects to ensure successful outcomes.
- Provided technical support to users across departments to ensure smooth business operations.
- Conducted quarterly IT audits and branch visits for JMMB locations across the island.
- Administered Microsoft Windows Servers (Active Directory) and Microsoft Workstations.
- Collaborated with executive management to assess and optimize network capacity.
- Led infrastructure management projects, including wireless and LAN administration, cabling, and refurbishing.
- Managed physical data center migration to a virtual environment for JMMB Merchant Bank.
- Oversaw IT event coordination, including offsite network access in collaboration with the marketing department.
- Administered and deployed RSA Secure ID software tokens.
- Led branch infrastructure upgrades and relocations.
- Administered banking machines (ETM/ATM) across multiple locations.
- Provided SQL Server administration and database support.
- Led the migration from Windows XP to Windows 7 using Microsoft Deployment Toolkit (MDT).
- Maintained service level agreements (SLA) through weekly check-ins with branch and operations managers.
- Applied OS patches and upgrades, configured new services, and optimized system software for asset management and infrastructure applications.
- Independently handled technical queries, applying creativity, initiative, and sound judgment.
Education
Bachelor of Science - Information Technology
University College of The Commonwealth Caribbean
Jamaica01.2018
Associate degree - Management Information Systems
University College of The Commonwealth Caribbean
Jamaica01.2017
Cisco CCNA Routing and Switching Certification -
University of Technology, Jamaica
Jamaica01.2014
Altigen Certified Engineer (ACE) -
Altigen Training Institute, USA
Colorado01.2010
IT Security & Cybersecurity Training -
Microsoft & IT Certifications
Jamaica02.2009
Microsoft Windows Server Administration -
Microsoft & IT Certifications
Jamaica01.2008
Skills
- Network architecture
- System administration
- Server management
- Risk assessment
- Microsoft Azure
- Microsoft 0365
- Google Cloud Platform
- Security Camera installation
- Unifi Protect
- Axis Companion
- CRM
- ITSM tools
- Zendesk
- Database administration
- PowerShell
- IT procurement
- Contract negotiation
- Cost optimization
- Backup strategies
- High availability solutions
- Helpdesk management
Languages
English
Full Professional
Timeline
Director of Information Technology
RealServus Holding Corp
11.2018 - Current
Network/Technology Officer
JMMB Group Limited
07.2006 - 12.2018
Bachelor of Science - Information Technology
University College of The Commonwealth Caribbean
Associate degree - Management Information Systems
University College of The Commonwealth Caribbean
Cisco CCNA Routing and Switching Certification -
University of Technology, Jamaica
Altigen Certified Engineer (ACE) -
Altigen Training Institute, USA
IT Security & Cybersecurity Training -
Microsoft & IT Certifications
Microsoft Windows Server Administration -
Microsoft & IT Certifications
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