Damini Sharma
Brampton,Ontario
Summary
Organized and proactive professional with 5+ years of decisive leadership style and strong planning skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Resourceful individual able to handle diverse job requirements and meet company goals and seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Logistics Co-ordinator
Ryder Logistics
10.2023 - Current
- Collaborated with customer service teams to address client concerns and expedite orders when necessary.
- Trained new employees/ back-ups on logistics procedures, promoting a consistent approach across the team.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
Ambassador associate
Amazon.ca
08.2021 - Current
- Got promoted as an ambassador after 3 months
- Worked different stations to provide optimal coverage and meet daily goals
- Shipping material and performed boxing, packing, labeling and preparation of related documents
- Evaluated employee skills and knowledge, training, and mentoring individuals with lagging skills
- Coached team members in techniques necessary to complete job tasks
- Verifying quantity and description of materials received by checking merchandise against packing list.
Inventory co-ordinator & Warehouse team lead
Hopewell Logistics
11.2022 - 10.2023
- Managed a team of up to 15 material handlers
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Corresponded with carrier representatives to decide and provide instructions for shipment and delivery of orders
- Managed performance, activities and responsibilities of material handlers
- Collaborated with other departments within facility to educate and understand how functions affect inventory
- Worked closely with personnel, customers, and contractors to resolve problems
- Resolving any employee conflicts quickly and efficiently
- Providing hands-on direction for all activities and projects
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Managed internal operational standards and productivity targets.
Shipping and receiving Team Lead
Sherway Group
01.2022 - 10.2022
- Directed warehouse team in stocking, pulling orders and setting up loads
- Coached new staff preparing outgoing and receiving incoming shipments
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions
- Monitored team progress and enforced deadlines
- Managed shipping and receiving activities for company with 40-50 shipments processed daily
- Managed a team of 7-9 employees
- Monitored team progress and enforced deadlines.
Yes Premia Manager
Yes Bank Ltd.
10.2020 - 06.2021
- Got awarded by Cluster Head for achieving Contest's target from Cluster Head's desk
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Worked with clients to support understanding of rationale and details of financial strategies
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Relationship Manager-Select
IndusInd bank Ltd.
04.2019 - 09.2020
- Got awarded by State Head for being in top 10 managers in the region
- Presented financial plans and investment recommendations to clients
- Educated clients on potential risks and rewards associated with various investments
- Researched and evaluated potential investment products for clients
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals
- Provided professional customer service to achieve a high percentage of customer satisfaction and retention
- Managed the portfolio to De-risk against attrition.
Privilege Banker
ICICI Bank Ltd.
09.2018 - 04.2019
- Performed compliance, service and operations in branch
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Advised clients on portfolio allocation and various investment types
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
Education
Post-Graduation Diploma - Supply Chain Management-Enterprise Resource Planning (ERP)
Loyalist College
12.2022
MBA - Marketing & Human Resources
PCTE Group of Institutes
Punjab,India07.2017
Skills
- SAP
- WMS - Red Prairie,Blue Yonder,JDA
- MS-Office (MS-Word, Excel, power point)
- Problem-Solving
- Decision-Making
- Process Optimization
- Reports Generation
- Performance Management
- Analytical Thinking
- Customer Service
- Logistics Analysis
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Logistics Co-ordinator
Ryder Logistics
10.2023 - Current
Inventory co-ordinator & Warehouse team lead
Hopewell Logistics
11.2022 - 10.2023
Shipping and receiving Team Lead
Sherway Group
01.2022 - 10.2022
Ambassador associate
Amazon.ca
08.2021 - Current
Yes Premia Manager
Yes Bank Ltd.
10.2020 - 06.2021
Relationship Manager-Select
IndusInd bank Ltd.
04.2019 - 09.2020
Privilege Banker
ICICI Bank Ltd.
09.2018 - 04.2019
Post-Graduation Diploma - Supply Chain Management-Enterprise Resource Planning (ERP)
Loyalist College
MBA - Marketing & Human Resources
PCTE Group of Institutes
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