Damini Lall
Richmond Hill,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Assistant Manager
SoftMoc
03.2023 - 10.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Sales Consultant
Swarovski
01.2023 - 03.2023
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
Seasonal Retail Sales Associate
Seneca College - King Bookstore
08.2021 - 09.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Outbound/Inbound Call Center Agent
Global Payments
08.2016 - 08.2019
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
Merchandise Seasonal
Aritzia
12.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
Sales Representative
Anmol Fashions
05.2011 - 11.2011
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Honours Bachelor of Healthcare Management Degree
Seneca College of Applied Arts And Technology
King City, ON06.2022
Pre-Health Sciences Certificate
Seneca College of Applied Arts And Technology
King City, ON06.2020
Improving Global Health Certificate
Harvard University
Cambridge, MA06.2020
Esthetician Diploma Program
Seneca College of Applied Arts And Technology
North York, ON06.2019
Skills
- Task Delegation
- Employee Performance Evaluations
- Cost Reduction
- Product and service knowledge
- Recruiting and interviewing
- Operations Management
- Employee Scheduling
- Schedule oversight
- Sales Strategies
- Business Development
- Employee performance evaluation
- Customer Relationship Management (CRM)
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Limited Working
Punjabi
Native or Bilingual
Timeline
Assistant Manager
SoftMoc
03.2023 - 10.2023
Retail Sales Consultant
Swarovski
01.2023 - 03.2023
Seasonal Retail Sales Associate
Seneca College - King Bookstore
08.2021 - 09.2021
Merchandise Seasonal
Aritzia
12.2017 - 01.2018
Outbound/Inbound Call Center Agent
Global Payments
08.2016 - 08.2019
Sales Representative
Anmol Fashions
05.2011 - 11.2011
Honours Bachelor of Healthcare Management Degree
Seneca College of Applied Arts And Technology
Pre-Health Sciences Certificate
Seneca College of Applied Arts And Technology
Improving Global Health Certificate
Harvard University
Esthetician Diploma Program
Seneca College of Applied Arts And Technology
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