Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Damini Jassi

Prince George

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience. I am seeking a company where I can use my skills, experiences, knowledge, and education to help the company be successful and surpass its goals.

Overview

7
7
years of professional experience

Work History

Travel Counselor

Amex GBT
02.2024 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Also worked for government of Canada travel accounts.
  • Passed TICO exam.

Customer Service Representative

FortisBC
04.2022 - 02.2024
  • Processes new customer applications, existing customer moves, designated payment plan enrolments including cancellation and/or changes to equal payment plan and/or direct debit payment plan
  • Collects and records customer information including customer identifiers, credit details, emergency contact information, co-tenants, appliances used, etc
  • Accurate and courteous customer service; gathers customer information through telephone or electronic media and translates information into a successful customer experience
  • Resolves customer complaints related to service quality and other related matters including high bills, estimated consumption, etc, records complaint information, attempts to resolve, refers to other departments, and/or escalates matters to others

Processing Associate

HUB International
04.2022 - 11.2022
  • Provide excellent Customer Service to our personal lines sales teams
  • Processing personal lines renewals, endorsements, new business, and cancellations for multiple branches
  • Compare data on documents received from insurance carriers to existing data within client files
  • Billing of client premiums
  • Requesting cheques for client refunds
  • Work within a busy office environment and support the team to ensure the smooth running of day to day operations

Copy Center Supervisor

Staples
11.2019 - 10.2022
  • Created culture of continuous improvement to inspire employees to take action to solve problems
  • Met and exceeded productivity with implementation of new processes to improve quality output
  • Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
  • Worked effectively from written orders and verbal directions to complete accurate Personal and Businesses printing projects
  • Used machines such as collators, staplers, and binders to create professional results
  • Coordinated with outside vendors to handle specialized printing and production work
  • Handled accounting tasks such as computing prices and collecting payments from customers

Inventory Associate

WES (Western Inventory Services)
01.2018 - 12.2019
  • Performed cycle counts and conducted other physical inventory audits to maintain operational excellence
  • Communicated openly across departments to verify and correct inventory counts
  • Minimized the risk of loss by carefully closing and securing packages

Customer Service Representative

Lowe's
05.2018 - 10.2019
  • Monitored and resolved product and service issues promptly
  • Engaged members in conversation to offer products and services to meet needs and goals
  • Used knowledge base systems and work processes to help customers
  • Completed sales payments, refunds, and exchanges and issued store credit
  • Built strong knowledge of product lines to assist customers in selecting products

Education

High School Diploma - Business Management

College of New Caledonia
Prince George, BC
04.2019

Bachelors - Electronics & Communication

Guru Nanak Dev University
Jalandhar, Punjab
05.2016

Skills

  • Financial reporting
  • Microsoft Office
  • Order processing
  • Time management expertise
  • Customer consulting
  • Exceptional communication
  • Flexible schedule availability
  • Product knowledge
  • High volume environments
  • Conflict resolution
  • Team Worker
  • Travel industry experience
  • Excellent customer service
  • Strong negotiation skills
  • Effective communication

Accomplishments

  • Has been the top booking agent at Amex since Feb 2024 due to exceptional service and customer relationship building skills.

Timeline

Travel Counselor

Amex GBT
02.2024 - Current

Customer Service Representative

FortisBC
04.2022 - 02.2024

Processing Associate

HUB International
04.2022 - 11.2022

Copy Center Supervisor

Staples
11.2019 - 10.2022

Customer Service Representative

Lowe's
05.2018 - 10.2019

Inventory Associate

WES (Western Inventory Services)
01.2018 - 12.2019

Bachelors - Electronics & Communication

Guru Nanak Dev University

High School Diploma - Business Management

College of New Caledonia

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Damini Jassi