Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Damini Diwan

Canada

Summary

  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Loss Prevention Officer

Walmart
01.2023 - Current
  • Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
  • Enhanced store security through the installation of surveillance cameras and alarm systems.
  • Trained all new executives and asset protection personnel.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Completed incident reports and activity logs for accurate, current records.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
  • Conducted daily store walk-throughs to identify potential security risks.

Retail Sales Associate

Ace Liquor Discounter
11.2022 - 01.2023
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Team Lead

Nike
03.2022 - 10.2022
  • Gathered, organized and input information into digital database.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Store Manager

Boss Liquor
11.2018 - 02.2022
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in recruiting, hiring and training of team members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.

Cashier Team Lead

Wok Box Fresh Asian Kitchen
04.2018 - 10.2018
  • Facilitated and logged store opening, closing, and shift changes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.

Sales Associate

Shell Gas Station
01.2018 - 03.2018
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.

Education

GED -

NorQuest College
Edmonton, AB
12.2019

Skills

  • Investigations
  • Policy Development
  • Asset Protection
  • Detail Oriented
  • Security Systems
  • Retail Operations
  • Conflict Resolution
  • Theft Prevention
  • Incident Reporting
  • CCTV Systems
  • Inventory Auditing
  • Surveillance techniques
  • Critical Thinking
  • CCTV Monitoring
  • Staff Training
  • Organizational Skills
  • Data Entry
  • Computer Skills
  • Team Management
  • Time Management
  • Teamwork and Collaboration
  • Customer Service
  • Written Communication
  • Decision-Making
  • Good Telephone Etiquette
  • Relationship Building
  • Basic Math
  • Attention to Detail
  • Interpersonal Communication
  • Multitasking Abilities
  • MS Office
  • Technical Support
  • Idea Development and Brainstorming
  • Quality Control
  • Sales expertise
  • Flexible Schedule
  • Client Service
  • Team motivation
  • Cash Handling
  • Problem-Solving
  • Onboarding and Orientation
  • Customer Focus
  • Marketing Strategies
  • Training Management
  • Shipment Verification
  • Employee reviews
  • Employee Scheduling
  • Employee Relations
  • Proficient in moneris software
  • Employee Motivation
  • Recruitment
  • Special Promotions Planning
  • Inventory Control
  • Heavy Lifting

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

Security license

proserve license

Timeline

Loss Prevention Officer

Walmart
01.2023 - Current

Retail Sales Associate

Ace Liquor Discounter
11.2022 - 01.2023

Team Lead

Nike
03.2022 - 10.2022

Store Manager

Boss Liquor
11.2018 - 02.2022

Cashier Team Lead

Wok Box Fresh Asian Kitchen
04.2018 - 10.2018

Sales Associate

Shell Gas Station
01.2018 - 03.2018

GED -

NorQuest College

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Damini Diwan