Damini Diwan
Canada
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Walmart
01.2023 - Current
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Liaised with law enforcement and security personnel in issue investigation.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Trained all new executives and asset protection personnel.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Completed incident reports and activity logs for accurate, current records.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Conducted daily store walk-throughs to identify potential security risks.
Retail Sales Associate
Ace Liquor Discounter
11.2022 - 01.2023
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Team Lead
Nike
03.2022 - 10.2022
- Gathered, organized and input information into digital database.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Store Manager
Boss Liquor
11.2018 - 02.2022
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Cashier Team Lead
Wok Box Fresh Asian Kitchen
04.2018 - 10.2018
- Facilitated and logged store opening, closing, and shift changes.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Developed strong relationships with repeat customers through friendly service interactions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Sales Associate
Shell Gas Station
01.2018 - 03.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Education
GED -
NorQuest College
Edmonton, AB12.2019
Skills
- Investigations
- Policy Development
- Asset Protection
- Detail Oriented
- Security Systems
- Retail Operations
- Conflict Resolution
- Theft Prevention
- Incident Reporting
- CCTV Systems
- Inventory Auditing
- Surveillance techniques
- Critical Thinking
- CCTV Monitoring
- Staff Training
- Organizational Skills
- Data Entry
- Computer Skills
- Team Management
- Time Management
- Teamwork and Collaboration
- Customer Service
- Written Communication
- Decision-Making
- Good Telephone Etiquette
- Relationship Building
- Basic Math
- Attention to Detail
- Interpersonal Communication
- Multitasking Abilities
- MS Office
- Technical Support
- Idea Development and Brainstorming
- Quality Control
- Sales expertise
- Flexible Schedule
- Client Service
- Team motivation
- Cash Handling
- Problem-Solving
- Onboarding and Orientation
- Customer Focus
- Marketing Strategies
- Training Management
- Shipment Verification
- Employee reviews
- Employee Scheduling
- Employee Relations
- Proficient in moneris software
- Employee Motivation
- Recruitment
- Special Promotions Planning
- Inventory Control
- Heavy Lifting
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Security license
proserve license
Timeline
Loss Prevention Officer
Walmart
01.2023 - Current
Retail Sales Associate
Ace Liquor Discounter
11.2022 - 01.2023
Team Lead
Nike
03.2022 - 10.2022
Store Manager
Boss Liquor
11.2018 - 02.2022
Cashier Team Lead
Wok Box Fresh Asian Kitchen
04.2018 - 10.2018
Sales Associate
Shell Gas Station
01.2018 - 03.2018
GED -
NorQuest College
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