DAMILOLA H. INNOMESANGHAN
Edmonton,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Inoba Sterling Ltd
01.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate
Enterprise Transport And Logistics Limited
05.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
St Louis College
NigeriaSkills
- Report Generation
- Scheduling
- Complaint Resolution
- Data Entry
- Call Management
- Product Knowledge
- Spreadsheets
- Active Listening
- Sales Closing
- Microsoft Excel
Timeline
Sales Associate
Enterprise Transport And Logistics Limited
05.2022 - 12.2022
Customer Service Representative
Inoba Sterling Ltd
01.2022 - 08.2023
High School Diploma -
St Louis College
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