Damilola Favour Abiodun
Benin City,Edo State
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
5
5
years of professional experience
Work History
Cashier
Tantalizer Eatery
04.2021 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and debit card transactions with excellent accuracy levels.
Receptionist
New Standard Hotel
11.2019 - 03.2021
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Restaurant Waiter
Maubby's Intercontinental Dishes
05.2018 - 10.2019
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
ND - Business Administration
Nassarawa Polytechnic
Nassarawa State, Nigeria04.2019
Skills
- Payment Collection
- POS Systems
- Customer Assistance
- Customer service excellence
- Written and verbal communication
- Transaction Balance Sheets
Languages
English
Full Professional
Hausa
Full Professional
Hobbies
Reading
Swimming
Cooking
Timeline
Cashier
Tantalizer Eatery
04.2021 - 08.2023
Receptionist
New Standard Hotel
11.2019 - 03.2021
Restaurant Waiter
Maubby's Intercontinental Dishes
05.2018 - 10.2019
ND - Business Administration
Nassarawa Polytechnic
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