Damilola Philips

• Utilize network monitoring tools to oversee customer networks, ensuring uptime and optimal performance
• Proactively detect, diagnose, and resolve network performance issues (e.g., bandwidth utilization, packet loss, latency)
• Triaging incoming tickets: Assess and prioritize tickets based on urgency and impact on business operations
• Ensure issues are routed to the appropriate teams or individuals
• Investigate and resolve customer network issues through remote diagnostics or onsite troubleshooting
• Assist in monitoring and maintaining network infrastructure, ensuring reliability and performance.
• Perform basic troubleshooting of connectivity issues and escalate unresolved incidents to senior team members.
• Collaborate on the configuration and deployment of network devices, such as routers, switches, and firewalls.
• Document network configurations, changes, and incident resolutions to maintain accurate records.

Oversaw endpoint security using antivirus software.

Providing technical support to ensure server availabity, services and users access

Provided end user support with installation and configuration of printers, scanners, and file mapping.