DAMI WILLIAMS
Calgary,AB
Summary
Results-driven Senior Business Analyst with over 6 years of a proven ability to translate business needs into effective IT requirements. Skilled in aligning technology solutions with organizational objectives to drive business growth and success. Experienced in championing product adoption and optimizing user experience, resulting in increased customer satisfaction and engagement. Strong project management skills with a track record of successfully delivering initiatives on time and within budget.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SENIOR BUSINESS ANALYST
Nestle
11.2022 - 03.2024
- Translated business requirements into IT specifications, aligning business objectives with technology solutions resulting in 20% improvement in efficiency and functionality.
- Led planning, execution, and monitoring of 4 projects such as implementation of new comprehensive data privacy management platform and rollout of Google Analytics 4 (GA4) platform.
- Conducted 5 feasibility studies, providing valuable insights that contributed to 50% improvement in decision-making effectiveness.
- Led project management for various initiatives, ensuring successful delivery within specified timelines and budgets
- Championed product adoption and UX optimization, resulting in improved user satisfaction and increased customer engagement
- Identified gaps in existing functionalities, proposed options for improvement, and explored new opportunities for process automation
- Collaborated with IT product teams to align technology roadmap with local business needs, ensuring delivery of solutions that meet specific requirements
- Managed product backlog, overseeing development and implementation of product enhancements to address pain points and improve overall functionality
- Led configuration and optimization of ServiceNow workflows to streamline business processes, automate routine tasks, and enhance service delivery across departments
- Influenced IT product teams to align technology roadmap with local business needs, ensuring delivery of solutions that meet specific requirements
- Interpreted and applied data privacy regulations and standards, ensuring organizational compliance with data privacy regulations through 6 policy developments, 5 training programs, and 3 regular audits.
- Conducted 20 BIA (Business Impact Assessment) and 20 PIAs (Privacy Impact Assessment) to assess potential privacy risks associated with new projects, processes, or technologies, and recommending mitigation measures to ensure compliance and minimize data exposure
- Defined test plans, scenarios, and acceptance criteria to ensure thorough testing of software solutions, identifying defects early in development process and facilitating timely resolution
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
BUSINESS ANALYST
Switch Health
01.2020 - 10.2020
- Engaged over 20 clients to gather software requirements and business rules, ensuring alignment with development teams
- Translated stakeholder requirements into tangible deliverables such as functional and non-functional requirements, user cases, user stories, and workflow/process diagrams using Microsoft Visio and Jira
- Identified and reconciled errors in client's data, resulting in 15% improvement in accuracy of business requirements.
- Performed quality assurance, system integration, and user acceptance testing, leading to successful enterprise implementation for up to 10,000 users
- Facilitated Sprint planning, Sprint reviews, and daily scrum to ensure full team engagement
- Prepared artifacts for projects in Waterfall/Agile/Hybrid methodologies, including business process diagrams and documentation
- Developed 6 user training manuals, resulting in 10% increase in system adoption and proficiency among users.
- Managed project documentation and monitored results of process design deliverables
- Led preparation and documentation of business models, rules, and requirements, ensuring clarity and alignment with organizational objectives
- By collaborating closely with stakeholders, facilitated translation of complex business needs into actionable plans, setting stage for successful project execution.
BUSINESS ANALYST
Sitel Group
01.2018 - 02.2018
- Contributed to the development of 2 project charters, 2 requirements documents, and 2 change management plans, resulting in a 20% increase in document accuracy and a 15% reduction in document turnaround time.
- Assisted in identification and resolution of project issues and risks, escalating critical issues to Project Managers as needed
- Prepared detailed business cases and Business Requirements Documents (BRD), ensuring alignment with stakeholders, and obtaining necessary sign-off, including ticketing and workflow tools like JIRA and Service Now
- Created low-fidelity mock-ups, wireframes, and sketches using Balsamiq to support development of business models and facilitate workshops for requirements development and clarification
- Prepared detailed business cases, Project Charters, and Business Requirements Documents (BRD), ensuring alignment with stakeholders, and obtaining necessary sign-off, including ticketing and workflow tools like JIRA and Service Now
- Analyzed client's business requirements and processes, identifying alternative solutions, and facilitating sessions/workshops with business users to obtain requirements, incorporating software testing and verification of programming changes.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Performed 1 gap analysis between existing systems and desired state, identifying areas for improvement, resulting in 15% increase in process efficiency.
JUNIOR PROCESS ANALYST
Compass Group
02.2017 - 01.2018
- Collaborated with senior analysts to document 5 existing processes, creating 5 detailed flowcharts and Standard Operating Procedures (SOPs), resulting in 20% increase in process clarity and 15% reduction in process ambiguity.
- Ensured accurate and up-to-date process documentation, facilitating workshops to obtain requirements for systems development and maintenance, including ticketing and workflow tools like JIRA and Service Now
- Gathered and analyzed process performance data, identifying opportunities for streamlining and simplifying processes through visual representations, and actively participating in brainstorming sessions for process improvement ideas
- Supported identification of key performance indicators (KPIs) to measure process effectiveness, and contributed to user manuals, training materials, and acceptance testing planning and execution
- Interacted with stakeholders to gather feedback and understand pain points in existing processes and assisted in communicating process changes and updates to relevant teams, ensuring smooth transition as part of software testing and documentation update.
Education
Master's in PH & International Development -
University of Sheffield
United KingdomSkills
- Agile methodologies
- Project Planning and Execution
- Risk Management
- Strategic Planning
- Confluence
- Google Cloud Platform
- Business Analytics
- Data Analysis
- JIRA
- UI/UX Design
- Business Process Mapping
- Agile Methodology
- Business process improvement
- Software Development Lifecycle
- Stakeholder Management
- Predictive modeling
- User Acceptance Testing
- Requirements Gathering
- SAP Knowledge
- Customer Needs Assessment
- Quality Assurance
- Project Management
- Risk Assessment
- Requirements Analysis
Certification
Project Management Professional (PMP) – In Progress
Certified Scrum Master
.
Timeline
SENIOR BUSINESS ANALYST
Nestle
11.2022 - 03.2024
BUSINESS ANALYST
Switch Health
01.2020 - 10.2020
BUSINESS ANALYST
Sitel Group
01.2018 - 02.2018
JUNIOR PROCESS ANALYST
Compass Group
02.2017 - 01.2018
Master's in PH & International Development -
University of Sheffield
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