DAMILOLA OJO
Brandon,MB
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AGRIARCHE LTD
Abuja, FCT
10.2019 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
Customer Service Representative
ISTROM LTD
Abuja, FCT
10.2017 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Higher National Diploma - Architectural Technology
FEDERAL POLYTECHNIC BIDA
BIDA, NIGERA09.2017
High School Diploma -
ACHIEVERS HIGH SCHOOL
09.2009
Skills
- Customer Service
- Product Knowledge
- Sales Closing
- Active Listening
- Positive and Professional
- Microsoft Word and Excel
- Typing Proficiency
- Account Updating
- Call Management
- Inbound and Outbound Calling
- Spreadsheets
- Prioritization
- Documentation
- Conflict Mediation
- Product Promotion
- Problem Resolution
- Customer Relationship Management (CRM)
- Computer Proficiency
- Customer Relations
- Account Management
- Product Sales
- Complaint Resolution
Affiliations
- I have been well awarded in my previous work places due to exemplary customer relations and sales figures.
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
AGRIARCHE LTD
10.2019 - 11.2023
Customer Service Representative
ISTROM LTD
10.2017 - 10.2019
Higher National Diploma - Architectural Technology
FEDERAL POLYTECHNIC BIDA
High School Diploma -
ACHIEVERS HIGH SCHOOL
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