Damilola Ogunmiluyi
London,Ontario
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Customer Support
The Jodam Brand
01.2022 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized guest payments.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Vanguard Supermarket
06.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post Graduate Program - Marketing Management
Fanshawe College
London, ON04.2024
Bachelor of Arts - Linguistics
University of Ilorin
Ilorin, Kwara State04.2021
Skills
- Task Prioritization
- Decision-Making
- Team Building
- Good Telephone Etiquette
- Customer Service
- Public Speaking
- Computer Skills
- Interpersonal Communication
- Organization and Time Management
Languages
English
Native or Bilingual
Certification
Smart Serve
Timeline
Cashier/Customer Support
The Jodam Brand
01.2022 - 07.2023
Customer Service Representative
Vanguard Supermarket
06.2021 - 03.2022
Post Graduate Program - Marketing Management
Fanshawe College
Bachelor of Arts - Linguistics
University of Ilorin
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