Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damilola Odekunle

Etobicoke,Canada

Summary

Good team worker with a strong work ethic and a thirst for knowledge. Having worked with a variety of companies and clientele for the past four years. Expertise has been gained in gathering data and publication marketing as well as product research and designing. Aiming to use my current skillset to boost company profits and efficiency.

Overview

3
3
years of professional experience

Work History

Custumer Service Representative

Arctic Glacier Premium Ice
04.2023 - 09.2023
  • Excelled in delivering exceptional customer service, responding to inquiries, requests, and complaints promptly and professionally
  • Managed a high volume of 60-80 daily phone interactions with customers
  • Maintained accurate records of customer interactions in a CRM system, capturing crucial information and delivering effective solutions
  • Investigated and resolved a wide range of customer issues, including technical problems, billing discrepancies, and payment challenges
  • Demonstrated strong verbal communication skills to effectively de-escalate customer concerns
  • Ensured clear and efficient communication with colleagues and supervisors, promoting a productive work environment.

Intern - Product Designer

TechnoTrend Platform Nigeria Limited
10.2022 - 01.2023
  • Collaborated on the design and development of a Real Estate website
  • Conducted User Research and designed User Flows using Figma
  • Required to update team tasks regularly with the use of an online platform i.e Trello
  • Worked on email marketing content so users could feel more connected to the website which improved user experience
  • Collaborated with team members, engineers and developers to bring prototype to life
  • Worked and designed on flyers via figma to be posted on the company’s social media pages
  • Involved with development opportunities such as mentorship programs and on-the-job training.

League Ambassador/Operations

JAM Sports
03.2022 - 08.2022
  • Engaged with team members each and every shift to ensure they had the best possible experience before, during, and after games
  • Established relationships with facility caretakers, vendors, and the community to support the growing brand
  • Required to arrive the venue location prior to game times to meet and coordinate with facility caretakers
  • Set up equipment for each sport that was to be played later that evening
  • Managed the venue during the course of the night to ensure the safety of members and proper entry and exit
  • Ensured all games started and ended at the correct times
  • Enforced league rules and sportsmanship to create safe & fair play during games
  • Ordered to assist with any incident or injury and follow appropriate protocol
  • Cleaned up the facility at the end of the night and packed up all equipment
  • Submitted shift reports though an online system after each shift.

Inventory Associate

Western Inventory Services
09.2020 - 11.2021
  • Responsible for restocking and providing accurate quantities of merchandise for companies
  • Updated values, prices and inputted daily data accurately
  • Coordinated, trained and supported staff in completing tasks accurately
  • Maintained metrics and analyzed shipment data, trackers, and processes shipments
  • Responsible for completing all documentation accurately and in a timely manner
  • Communicated with patrons and customers to determine purchase preference
  • Conducted surveys and communicated with diverse groups of people
  • Managed and maintained inventory records using an inventory management software system and device e.g., Wisard -750.

Supervisor (Part-time)

SK COOKKS
07.2020 - 10.2021
  • Strategized company development plan and marketing initiatives
  • Organized and handled confidential information and program plans including customer information to improve service
  • Completed government forms and incident reports after accidents at work to maintain records -including timesheets and payroll forms
  • Budgeted and ordered supplies for program and ensured adequate use and mobility
  • Coordinated and directed program preparations, including staff orientation to ensure safe programming
  • Provided training and guidance to staff and managers accordingly
  • Performed staff appraisals and assist staff with professional and skill development
  • Communicated with store managers and supervisors about any inventory issues including missing or damaged merchandise
  • Monitored the usage of the stock, created utilization reports and coordinated other departments to recommend consistent changes in inventory.

Education

Advanced Diploma - Business Marketing

Durham College
Oshawa, Ontario
06.2020

Ontario Secondary School Diploma -

Bronte College
Ontario, Ontario
06.2015

Skills

  • Customer Service
  • Communication (Verbal & Written)
  • Marketing Knowledge
  • Market Research
  • Design Software (Figma, Canva)
  • MS Office Suite
  • Data Input Software (Wisard 750)
  • Leadership
  • Team Player
  • Community Engagement
  • Listening Skills
  • Professional Communication
  • Multicultural Stakeholders
  • High Volume Client Interaction
  • Time Management
  • Prioritization
  • Clerical Skills
  • Collaboration
  • Support Services
  • Self-Supervision

Timeline

Custumer Service Representative

Arctic Glacier Premium Ice
04.2023 - 09.2023

Intern - Product Designer

TechnoTrend Platform Nigeria Limited
10.2022 - 01.2023

League Ambassador/Operations

JAM Sports
03.2022 - 08.2022

Inventory Associate

Western Inventory Services
09.2020 - 11.2021

Supervisor (Part-time)

SK COOKKS
07.2020 - 10.2021

Advanced Diploma - Business Marketing

Durham College

Ontario Secondary School Diploma -

Bronte College

Similar Profiles

CREATE PROFILE
Damilola Odekunle