Damilola Ishola
Toronto,ON
Summary
A highly organized, results-oriented business professional with years of successful track record of combined experience in Business Administration, Team Management, Client relations and retention, Customer Service & Customer Success, Sales (inside sales and outside sales), and Marketing, B2B, B2C, Business Development and Expansion, Leadership Development, Strategy and Compilation of Data and Analysis, and Project coordination.
Overview
16
16
years of professional experience
Work History
Manager- Corporate Partners and Engagement
The Canadian Aboriginal and Minority Supplier Council
04.2023 - Current
- Develop and execute a comprehensive corporate partner engagement strategy to attract and retain key partners
- Identify potential corporate partners and research to assess their alignment with the organization's mission and objectives
- Build and maintain relationships with corporate partners through regular communication, meetings, and events
- Collaborate with internal teams to understand partner needs and develop customized partnership proposals
- Negotiate and finalize partnership agreements, ensuring mutual benefits and clear expectations for both parties
- Coordinate and oversee the implementation of partnership activities, including joint marketing campaigns, events, and initiatives
- Monitor partnership performance and measure the impact of collaborations through defined metrics and KPIs
- Act as a liaison between the organization and corporate partners, addressing inquiries, resolving issues, and providing ongoing support
- Stay updated on industry trends and competitor activities to identify new partnership opportunities and innovative collaboration models
- Prepare regular reports and presentations on partnership activities, outcomes, and future opportunities for management and stakeholders
Senior Business Account Specialist – (Corporate Accounts) B2B
Cellworks Communications Inc
01.2022 - 04.2023
- Identify customer strategies and develop new growth opportunities within existing clients
- Proactively act on provided cold sales leads and territories securing new corporate clients
- Achieve top and bottom-line goals, focusing on sustainable & profitable growth
- Assist in strategic plan development, implementation, and execution across top customers
- Lead sales presentation developments and demos
- Responsible for planning and writing request for proposal for existing and new clients
- Own customer forecasting and planning, formulating risks and opportunity action plan
- Cultivate relationships with local corporate entities, gaining a deep understanding of their requirements
- Support accounts receivable issue resolution
- Apply advanced data analytics techniques to derive actionable insights from market trends and customer behavior, ensuring data accuracy through effective manipulation and cleansing
- Showcase the value of services to current and potential corporate clients.
- Consistently achieve sales targets, upselling, cross-selling, and closing deals through the application of data-driven strategies
- Serve as a trusted advisor to corporate clients, guiding them through onboarding processes and providing tailored recommendations for leveraging technology to enhance operational efficiency
- Foster close collaboration with customer service and support teams to ensure a seamless, client-centric experience that upholds a commitment to service excellence.
Senior Client Relationship Manager
Telesev (Energy)
12.2019 - 01.2022
- Managed a diverse portfolio, ensuring client needs were exceeded by proactively pursuing and closing sales opportunities throughout the entire sales cycle, consistently meeting and exceeding targets
- Provided crucial support to the sales team through effective calls, implementing tailored sales strategies, and spearheading efforts to expand the opportunity sales pipeline for both established and potential clients
- Developed strategic, account-specific marketing initiatives to boost sales, enhance customer retention, and tracked key performance indicators (KPIs)
- Maintained a comprehensive understanding of products, services, and industry trends, achieving outstanding sales results
- Provided proposals, coordinated orders, quotations, purchase order processing, and delivery updates
- Cultivated and nurtured an existing base of loyal accounts while actively identifying and capitalizing on new sales opportunities
- Efficiently utilized CRM systems and advanced sales tools to expertly manage the opportunity pipeline, consistently achieving and surpassing sales goals
- Overall accountability for service relationship within a defined client base, delivering the service vision and strategic direction across assigned contracts
- Created and executed a customer experience plan to drive improvement and satisfaction across all contract areas, ensuring delivery of contractual SLA performance
- Built and broadened partner relationships with key customer contacts, colleagues, and external suppliers
- Led virtual teams responsible for delivering service for the assigned client base, leading internal and customer-facing operational and service reviews
- Represented as the voice of the customer across the business and drove escalations through to final resolution on behalf of clients
General Sales Manager- West Africa
The First Group Dubai (TFG)
06.2016 - 12.2019
- Ensured members of the sales team in both Countries had the necessary skills and resources to perform properly.
- Developed effective training programs that teach and inform sales representatives/consultants how to acquire customers, negotiate deals, and secure financing for the sale
- Maintained relationships with repeat clients to keep them satisfied and promote future business opportunities and referrals
- Communicated and embodied the company’s vision and values whilst defining performance standards
- Generated over $5m monthly individually and over $38m as a team
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
Sales Manager
The First Group (TFG)
04.2014 - 06.2016
- Established, managed, and maintained positive relationships with agents and clients directly in order to generate more income
- Ensured Team Performance
- Proper analysis and calculation of ROI to clients
- Ensuring the team sends qualified clients to Dubai for the inspection
- Coordination, training, and motivation of the property consultants
- Performed any other duties as required by the general sales manager
Property Consultant (Inside Sales Consultant)
The First Group (TFG)
03.2012 - 04.2014
- Pitched and assisted clients in making sound property-purchasing decisions
- Found clients in need of our services through cold-calling, advertising, business presentations, and intensive follow-ups
- Championed the setting up of Mega Plaza, Palms and Ikeja Mall, Accra, and Kumasi offices and grew the Offices
- Consulted with clients to identify their needs, preferences, and financial capabilities
- Developed strategies to increase Sales and Sales Satisfaction
Business Development Rep
AOL Energy
01.2010 - 02.2012
- Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understanding customer needs and requirements
- Closed sales and achieved quarterly quotas
- Researched accounts identified key players, and generated interest
- Maintained and expanded the database of prospects
- Teamed with channel partners to build pipelines and close deals
- Established friendly relations with customers and maintained ongoing relations with the customers
Customer Service Manager
AOL Energy
01.2009 - 01.2010
- Built strong relationships with customers to understand their needs and concerns
- Provided timely and effective solutions to customer questions and issues
- Identified opportunities to improve the customer experience
- Conducted regular check-ins with customers to ensure their satisfaction
- Collaborated with cross-functional teams to drive customer success
- Analyzed customer feedback and data to identify trends and areas for improvement
- Provided training and support to customers to ensure effective use products and services
- Managed customer accounts, including renewals and upsells
- Continuously improved customer success strategies and processes for maximum impact
Education
Bachelor of Science - Economics
Covenant University
Ota, NigeriaUniversity of Toronto
Toronto, ONFinancial Technology -
Seneca College
Toronto, ON09.2024
Skills
- Microsoft Office Suite
- Google Workspace
- CRM
- Slack
- Salesforce
- ERP System
- Microsoft Dynamics
- JIRA
- Planview
- Zendesk
- Power BI
- Tableau
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
Degree
B.Sc
Languages
English
Native or Bilingual
Timeline
Manager- Corporate Partners and Engagement
The Canadian Aboriginal and Minority Supplier Council
04.2023 - Current
Senior Business Account Specialist – (Corporate Accounts) B2B
Cellworks Communications Inc
01.2022 - 04.2023
Senior Client Relationship Manager
Telesev (Energy)
12.2019 - 01.2022
General Sales Manager- West Africa
The First Group Dubai (TFG)
06.2016 - 12.2019
Sales Manager
The First Group (TFG)
04.2014 - 06.2016
Property Consultant (Inside Sales Consultant)
The First Group (TFG)
03.2012 - 04.2014
Business Development Rep
AOL Energy
01.2010 - 02.2012
Customer Service Manager
AOL Energy
01.2009 - 01.2010
Bachelor of Science - Economics
Covenant University
University of Toronto
Financial Technology -
Seneca College
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