Results-driven professional with a solid background in ICT and Management Information Systems. Proven ability to enhance customer service experiences and resolve technical inquiries, with a track record of effectively managing and updating social media accounts, conducting market research, and analyzing data to identify trends. Adaptable and collaborative team player, consistently delivering exceptional service and leveraging technology to meet customer needs.
Managed and updated social media accounts, including scheduling posts and responding to customer inquiries. Conducted market research and analyzed data to identify trends and target audience preferences. Stayed up-to-date with industry trends and emerging digital marketing strategies, providing input and ideas to enhance the company's online presence.
Designed and delivered engaging math and computer science lessons. Adapted teaching methods for diverse student needs. Aligned curriculum with educational standards and updated materials. Utilized technology for interactive learning experiences.
Installed and updated software applications, ensuring all systems were up-to-date and secure. Participated in hardware maintenance activities, including computer assembly, repairs, and inventory management. Provided technical support to end-users by troubleshooting hardware and software issues.