Damien Tran
Toronto,ON
Summary
Experienced Casino Dealer with 7+ years in the casino industry.
Skilled in customer service, problem solving, and money handling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Marketing Professional
Primerica
07.2019 - 10.2024
- Increased team productivity by implementing efficient network marketing strategies.
- Championed ongoing optimization of team workflows by identifying areas of improvement and proposing actionable solutions.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Casino Dealer
River Rock Casino Resort
07.2016 - 09.2020
- Demonstrated effective communication and customer service skills while dealing in a fast-paced casino environment.
- Possessed a thorough knowledge of games and regulations, while maintaining a safe working environment.
- Developed a strong rapport with customers, creating an enjoyable and positive gaming experience.
- Successfully maintained an efficient and accurate cash flow system during high-volume shifts.
- Effectively handled customer disputes, escalating to floor management as needed.
Casino Cashier
River Rock Casino Resort
01.2013 - 07.2016
- Quickly and accurately counted drawers at start and end of each shift.
- Streamlined cash handling procedures for improved efficiency and reduced errors.
- Successfully handled customer transactions and exchange of money in a fast-paced, high volume casino environment.
- Assisted in maintaining accurate inventory of casino chips and cash, ensuring optimal security levels.
- Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
- Performed daily and monthly audits to ensure accuracy of funds and compliance with company policies.
- Resolved customer complaints in a timely manner and communicated customer feedback to management.
Education
Bachelor of Business Administration - Business Administration
University of British Columbia
Vancouver, BC06.2014
High School Diploma -
École Kwantlen Park Secondary
Surrey, BC06.2010
Skills
- Marketing Analytics
- Brand Building
- Business Development
- Customer Service Skills
- Computer Literacy
- Attention To Detail
- Math Skills
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
Customer Service Certificate
Timeline
Network Marketing Professional
Primerica
07.2019 - 10.2024
Casino Dealer
River Rock Casino Resort
07.2016 - 09.2020
Casino Cashier
River Rock Casino Resort
01.2013 - 07.2016
Bachelor of Business Administration - Business Administration
University of British Columbia
High School Diploma -
École Kwantlen Park Secondary
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