Hi, I’m
Damien Rankin
Security officer
Toronto,Ontario
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate, committed skills eager to secure entry-level or above Live- Inn Superintendent/Assistant Superintendent position.
Overview
28
years of professional experience
1
Certification
Work History
GardaWorld Security
Security Officer Supervisor
03.2014 - Current
Job overview
- Prepared detailed reports of security incidents after Patrolling outside and underground resident parking premises regularly to maintain safe surrounding environment
- Inspected surveillance equipment and reported maintenance needed if any with equipment and also made detailed reports of repairs for interior and exterior environments of property
- Maintained and securely retained series of keys, controlling access to locked areas
- Responded to alarms by assessing situation and taking care of situation on hand and facilitating right department to get hold of when this occurs
- Secured exits and entrances at end of operations, controlling access to building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
HOUSE SECURITY CONCIERGE
Bilingual Customer Service Agent
02.2005 - 01.2008
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Responded to customer calls and emails to answer questions about products and services.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Sweda Canada
Security Officer
06.2001 - 05.2004
Job overview
- Spoke clearly and persuasively in positive or negative situations, listening to customers and responding to questions
- Resolved billing issues and complaints and processed and posted payments to accounts
- Completed ongoing training to stay abreast of product, service and policy changes
- Utilized strong bilingual communication skills in French, and Spanish to successfully assist customers when needed
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Troubleshooted issues and resolved complaints.
Western Harbor Castle Hotel
Housekeeping and Maintenance Assistant Supervisor
05.1995 - 10.1999
Job overview
- Removing garbage, recycling, and room service trays
- Cleaning floors and dusting
- Maintained standards in maintaining clean, sanitized, tidy and pleasant environment for hotel guests and clients
- Clean Equipment Regularly to Minimize Dirt and Dust
- Replaced Equipment when needed made arrangements for proper technicians to come out and maintenance people to take care of severe maintenance issues and kept up with work orders
- Prepared rooms and thoroughly inspected if any property damage, and any reports that needed to be written up in detail if need be
- Preformed maintenance repairs in rooms when inspecting once guests have left and recording repairs completed.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment
Education
All Canadian Care College 4630 Dufferin Street
Graduate Certificate from Residential Building Superintendent
03.2023
George Brown CollegeToronto, ON
from Property And Building Administration
2021
George Brown CollegeToronto, ON
from Strategic Financial Planning For Property Manag
2022
Independent Learning Center Toronto, ON
High-school Diploma
1996
Skills
- Energy conservation and Recycling
- Building office management
- HVAC Systems of building
- Plumbing systems of building
- Electrical systems of building
- Fire safety
- Ground maintenance
- Mechanical Systems of residential Apartment building
- Legal aspects regarding tenants and being superintendent itself
- Surface painting and repairs
- Cleaning routine, Maintenance, And equipment
- Document Preparation
- Verbal and Written Communication
- Business Operations Management
- Staff Management
- Safety and Security
- Emergency Response
- Crisis Situations
- Maintenance Requirements
- Conducting Drills
- Preventive Maintenance
- Office Supervision
- Administrative Duties
- Report Writing
- Crisis Intervention Training
- Superior Customer Service
- Security Guard License
- Prevention of Unauthorized Entry
- Customer Inquiries
Certification
- CPR Certification Training (Level C)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer Supervisor
GardaWorld Security
03.2014 - Current
Bilingual Customer Service Agent
HOUSE SECURITY CONCIERGE
02.2005 - 01.2008
Security Officer
Sweda Canada
06.2001 - 05.2004
Housekeeping and Maintenance Assistant Supervisor
Western Harbor Castle Hotel
05.1995 - 10.1999
All Canadian Care College
Graduate Certificate from Residential Building Superintendent
George Brown College
from Property And Building Administration
George Brown College
from Strategic Financial Planning For Property Manag
Independent Learning Center
High-school Diploma
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