Damien Jagnandan
Brampton,ON
Summary
Accomplished professional with a proven track record at Tech Data Corp, excelling in relationship building and emergency services. Demonstrated ability to enhance customer satisfaction and team performance through effective communication and mentoring. Skilled in navigating high-stakes environments, achieving significant operational improvements and fostering collaborative success.
Overview
22
22
years of professional experience
Work History
Gas Fitter/Technician
Lakeside Performance Gas Services
06.2012 - Current
- Performed daily operations and services for Enbridge gas customers
- Installation and maintenance of Enbridge gas meters and service lines
- Investigated and assisted in Enbridge emergency calls for gas leaks, carbon monoxide related issues and building fires/explosions
- Enhanced company reputation through excellent communication skills while interacting with customers and colleagues alike.
- Improved customer satisfaction by providing timely and professional services for daily and emergency calls
- Maintained detailed records of completed jobs, providing valuable data for future reference during service calls or audits.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Worked with diverse types of weather and ground conditions.
Inside Sales Team Lead
Tech Data Corp
09.2010 - 08.2011
- Managed 12 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Conducted regular performance reviews for Inside Sales Team Members, identifying areas for improvement and providing constructive feedback.
- Monitored sales metrics closely, making data-driven decisions to improve overall team performance.
- Worked closely with other departments to promote products and marketing campaigns.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Account Manager
Tech Data Corp
03.2005 - 09.2010
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
NCR Canada
10.2002 - 03.2005
- Managed customer accounts to secure customer satisfaction and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Port Credit Secondary School
Mississauga, ONSkills
- Emergency Services
- Relationship Building
- Detail Oriented
- Mentoring and Coaching
- Effective Communication
- Goal Setting
- Teamwork and Collaboration
Languages
English
Timeline
Gas Fitter/Technician
Lakeside Performance Gas Services
06.2012 - Current
Inside Sales Team Lead
Tech Data Corp
09.2010 - 08.2011
Account Manager
Tech Data Corp
03.2005 - 09.2010
Sales Representative
NCR Canada
10.2002 - 03.2005
High School Diploma -
Port Credit Secondary School
Similar Profiles
Jacob MeadowsJacob Meadows
Warehouse and Inventory Asst. at Lakeside Performance Gas ServicesWarehouse and Inventory Asst. at Lakeside Performance Gas Services
Jhanvi JhanviJhanvi Jhanvi
Service Coordinator at Lakeside Gas PerformanceService Coordinator at Lakeside Gas Performance
Jayden RiveraJayden Rivera
Sales Associate/Service Deli Clerk at Lakeside Market and GasSales Associate/Service Deli Clerk at Lakeside Market and Gas